AI/ML Engineer II

Job Title

What You'll Do

Embed with customers (onsite or remote) to deeply understand their technical stack, data structures, and business workflows

Design, build, and deploy custom solutions, integrations, and workflows on top of our platform to solve high-value customer problems

Write production-quality code - APIs, data pipelines, scripts, internal tools - tailored to each customer's environment

Act as the technical bridge between customers and the core product/engineering team, translating field learnings into product requirements and roadmap input

Rapidly prototype solutions during discovery, then harden them into scalable, maintainable systems

Debug and resolve complex technical issues across the customer's infrastructure and our own platform

Partner with sales and customer success teams during pre-sales technical evaluations, POCs, and pilots

Identify patterns across customer engagements that reveal opportunities for new product features or platform capabilities

Travel to customer sites as needed (varies by role/region)

What We're Looking For

4+ years of experience as a software engineer, solutions engineer, or similar hands-on technical role

Strong coding ability in at least one modern language (Python, TypeScript/JavaScript, Go, Java, etc.) and comfort working across the stack

Experience with databases, APIs, and data integration/ETL patterns

Demonstrated ability to work independently in ambiguous, fast-changing environments with limited specs

Strong communication skills - able to explain technical tradeoffs to both engineers and business stakeholders

Customer-facing experience or a strong desire to work directly with customers, not just behind a ticket queue

A builder's mindset: comfortable going from whiteboard to working prototype to production system

Willingness to travel (typically 20–50%, depending on team and customer base)

Nice to Have

Experience with cloud infrastructure (AWS/GCP/Azure) and containerization (Docker/Kubernetes)

Background in a regulated or complex enterprise environment (finance, healthcare, government, logistics)

Prior experience at a startup in a customer-facing technical role

Familiarity with our specific domain (e.g., data infra, AI/ML, security)

Why This Role Is Different

FDEs get unusually direct exposure to real customer problems and unusually direct influence on product direction. If you like the idea of shipping code that a customer uses within days - not quarters - and want your engineering work to be tightly coupled to business impact, this role is built for that.