Courtesy Clerk/Grocery Bagger
Kroger Family of Companies
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
RESPONSIBILITIES Essential Job Functions:
· Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
· Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
· Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
· Associate will assist in removing customer's merchandise from bottom of bascart for checkout.
· Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car.
· Perform basic shelf conditioning.
· Inform customers of grocery specials.
· Return merchandise to store shelves.
· Gather bascarts and return them to designated areas.
· Clean spills, collect and pick up trash inside store and parking lot.
· Clean all areas inside and outside of store.
· Handle and assemble seasonal merchandise.
· Understand the store's layout, locate products, and conduct price checks for cashiers.
· Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
· Adhere to all food safety regulations and guidelines.
· Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
· Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
· Adhere to all local, state and federal laws, and company guidelines.
· Ability to work cooperatively in high paced and sometimes stressful environment.
· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
· Ability to act with honesty and integrity regarding customer and business information.
· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
· Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS Minimum Position Qualifications:
Customer Service skills
Effective communication skills
Desired Previous Job Experience
- Retail Experience is preferred but not necessary
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