Collections Supervisor

Veriant Solutions is seeking a results-driven Claims Supervisor for a top client. This person will lead, motivate, and manage a high-performing team of Claims Specialists. In this role, you will drive accountability, optimize daily performance metrics, and foster a high-energy environment tailored to commission-based success. You will collaborate with department leadership to implement strategic initiatives, ensure regulatory compliance, and support the professional growth of your team. Duties and Responsibilitie sTeam Leadership : Oversee and manage recovery specialists to consistently meet and exceed monthly financial recovery and liquidation goals

• Performance Management : Track, analyze, and drive daily, hourly, and monthly team productivity metrics (e.g., claims worked per hour, call volumes).
• Coaching & Culture : Maintain a motivating presence in a fast-paced environment, utilizing a tailored management approach to fit diverse agent personalities
• Quality Assurance : Conduct regular account audits and queue analyses, communicating actionable feedback to supervisors and team members
• Data Utilization : Leverage reports and performance data to maximize the output of individual agents and sub-teams
• Operations & Compliance : Manage schedules, PTO, and hybrid work arrangements. Ensure adherence to labor laws regarding shifts and meal breaks while minimizing workplace distractions
• HR Support : Document employee behaviors and performance metrics, uploading necessary documentation into HR software
• Talent Development : Interview, hire, onboard, and continuously develop new Recovery Agents
• Cross-Functional Collaboration : Partner with the Claims Manager, field management, and other OPD department branches to resolve complex issues and streamline processes
• Strategic Alignment : Attend weekly department meetings to review recovery targets and execute initiatives that align with industry standards

Qualification s:Management Experienc e: 2+ years of experience in a leadership or supervisory rol e.Industry Experienc e: 3+ years of experience within recovery, collections, or related field s.Technical Skill s: Proficiency in Microsoft Office Suite and strong computer literacy across multiple operational platform s.Educatio n: College coursework or degree preferre d.Availabilit y: Flexibility to work varied days and hours based on business need es:Natural Leadersh ip: Strong, confident personality with a proven ability to guide and inspire a te am.Communicati on: Exceptional written and verbal communication skills, specifically via phone and ema il.Proactive Problem Solvi ng: Forward-thinking managerial style with the ability to anticipate issues and collaborate with peers to mitigate ris ks.Organizati on: Superlative organizational, planning, and time-management skil ls.Integri ty: Ability to maintain a highly professional image and represent the company with unquestioned integri ty.Collaborati on: Strong interpersonal skills to build effective relationships across various business lin #J-18808-Ljbffr Veriant Solutions