Staff Software Engineer, Agentic Systems - Moveworks

Staff Software Engineer, Agentic Systems - Moveworks Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Required in Office The Role We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave. What you get to do in this role: Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration To be successful in this role you have: Deep experience in at least 3 of these areas: Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub) Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics Required 7+ years building production backend/infrastructure systems Strong in Python or Go (ideally both) Experience designing and operating systems that handle real traffic at scale Comfort with ambiguity — these are novel problems without textbook solutions Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr ServiceNow