Associate Director of Unskilled Services

This job posting will close at 11:59pm on Sunday, October 4th, 2026. The Associate Director, Unskilled Services, drives execution of the Director’s operational strategy, regulatory and compliance standards, policies, and department goals for Community First Choice (CFC) Personal Care and Homemaker and CFC In-Home Support Services. This role translates strategic direction into clear operational plans, accountable processes, and measurable outcomes. The Associate Director of Unskilled Services oversees department operations and program leadership; ensures consistent implementation of policies and procedures; and monitors performance and compliance. The role supports members in receiving person-centered services that promote independence, choice, safety, and meaningful living in their homes and communities. Key Duties and Responsibilities Team Leadership & Supervision Supervise, coach, and develop program managers and other assigned leadership staff; establish clear expectations and hold leaders accountable for results. Foster a culture of accountability, collaboration, and continuous learning aligned with PASCO values. Reinforce application of required training, policies, and best practices through coaching, communication, and performance management. Support managers in addressing first-line escalations, including member service concerns, staffing barriers, quality issues, and manager-level performance concerns. Workflow & Operational Oversight Translate policy and regulatory changes into operational procedures, training, communications, and implementation plans. Establish and monitor departmental workflows, service-delivery processes, staffing practices, and documentation expectations to ensure reliable execution. Support coordinators with complex cases, escalations, and problem-solving. Provide coverage and operational support during staffing gaps as needed. Lead implementation of department changes, ensuring managers and teams understand expectations, timelines, and accountability measures. Compliance & Quality Oversight Monitor operational compliance with applicable State and Federal regulations, CFC program requirements, HIPAA, confidentiality requirements, and PASCO policies. Partner with Compliance, Prior Authorization, Medical Records, and Leadership teams to maintain program integrity. Serve as a subject-matter resource for waiver regulations, skilled vs. unskilled task limitations, and service delivery requirements. Coordinate internal audits, corrective-action plans, documentation reviews, and follow-up activities; identify trends and elevate material compliance or operational risks to the Director of Unskilled Services. Meeting Facilitation & Communication Facilitate regular team meetings, case reviews, and process updates. Lead structured discussions focused on compliance trends, workflow improvements, and team development. Ensure consistent and accurate messaging across teams regarding program expectations and operational changes. Cross Department Collaboration Collaborate with Intake, Scheduling, Prior Authorization, HR, Medical Records, and other departments to support coordinated service delivery. Escalate systemic barriers and contribute to process improvement initiatives. Perform other duties and responsibilities that are assigned or required to fulfill listed key duties and responsibilities. Key Measures of Performance for the Role Department compliance performance, audit readiness, corrective-action completion, and accuracy of required documentation. Implementation of established policies, priorities, and operational strategies by agreed-upon deadlines, with documented status updates. Quality and consistency of CFC Personal Care and Homemaker and CFC In-Home Support Services, measured against applicable service standards, documentation requirements, and regulatory deadlines. Resolution and appropriate escalation of operational, compliance, staffing, and service-delivery issues within established response timeframes. Department staffing stability, leadership development, onboarding completion, and direct-care staff training compliance. Audit outcomes and compliance findings Feedback from members, families or authorized representatives, direct-care staff, managers, community partners, and internal stakeholders. Knowledge, Skills or Abilities Experience At least 5 or more years of supervisory or management experience in waiver services, case management, or human services strongly preferred. At least 3 years of experience leading managers, supervisors, or large distributed teams. Extensive knowledge of Colorado Community First Choice services, CFC Personal Care and Homemaker services, CFC In-Home Support Services, and applicable service-delivery requirements. Demonstrated experience coaching, developing, and leading teams. Experience with compliance monitoring, audits, quality assurance, corrective actions, and performance management preferred. Education and/or Licenses Degree in social services, healthcare administration, or related field preferred. Completion of all PASCO-required competencies and trainings. Knowledge, Skills, or Abilities Strong working knowledge of State, Federal, and licensing regulations for waiver services. Strong operational leadership skills, including the ability to translate strategy into practical plans, procedures, and measurable results. Ability to lead through managers, set clear expectations, coach performance, and hold teams accountable. Excellent organizational, time management, and prioritization abilities. Ability to communicate effectively both verbally and in writing. Ability to manage competing priorities while maintaining attention to detail. Proficiency with Microsoft products and electronic health record systems. Physical or Other Requirements (with little or reasonable accommodation) Light detailed work Sitting some of the time in front of a computer screen or paperwork, in combination with walking, standing or exerting force. May require walking or standing more than 1/3 of the time. May require exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires talking, hearing and detailed work with fingers, such as repetitive typing, and may require stooping, kneeling, crouching, grasping, lifting, reaching, pushing Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection). Examples: Positions that require arranging records in file cabinets, drawers, and boxes, walking to obtain records and standing while arranging them, or constant typing. PASCO’s vision and corresponding requirements At our core, PASCO has always put our families first. It is our belief that if you do the right thing, the right way, for the right reason you will make this world a little better. This family of PASCO originated out of a belief that individuals with disabilities deserve the same rights and access as everyone else. Our founder, Barry Rosenberg, has been an advocate for disability rights since the 1970s. Before curb cuts, accessible businesses, and accessible parking, Barry was fighting for access for people with disabilities. This drive for accessibility and equality still permeates throughout PASCO as we enter 30 years in business and we are actively seeking dynamic individuals to join our small but mighty team to help make this world a little better. Ethical We always try to do the right thing: We follow all applicable laws and regulations. We try to make ethical decisions and act with integrity. When serving consumers, we listen to and try to serve the consumers best interest. When we find a problem, we openly acknowledge and fix the problem. Advocacy We are advocates: We support consumer independence. We always try to see both sides of any issue and advocate for positions that support consumers, employees, and each other. Learning We are a learning organization: We strive to constantly improve how we serve our consumers, and operate the business. We have an open mind about new ways of doing what we do and are adaptable to the changing business and service environment. We learn from our mistakes. We reflect on and assess the results of any idea we implement, continuously improving based on the assessment. We look for development opportunities to constantly improve our professional skills. Accountable We are accountable: When we say we are going to do something we do it. But we are not just accountable for each assigned task or project. We are accountable for ensuring our business operates in a manner that is compliant, consumer/employee focused, and successful. When we see an issue we do not say “that is not part of my job.” We either own the issue to resolution or make sure the correct individual is alerted to the issue and takes ownership for resolution. We check back in to make sure the issue was resolved. Teamwork We approach challenges as a team: When we identify a problem or opportunity, we approach it as a team. When we encounter an issue, the first question we ask is “Who should be involved in this conversation.” We are respectful of each individual’s ideas and suggestions. We are open to feedback from the team and are comfortable providing feedback to the team. #J-18808-Ljbffr