Automotive Service Manager

Tuffy Automotive Service ManagerTuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.Our mission statement is to provide the best automotive repair service in the industry through a continuous commitment to quality and customer service.At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.BenefitsCompetitive compensation with bonus incentivesFlexible scheduling with a rotating day offReimbursement for any successfully completed ASE certificationsPaid holidaysClosed on Sundays401(k)Health insuranceOpportunity for advancementPaid time offService Manager OverviewWe firmly believe that our success is a direct reflection of our talented Automotive Service Managers. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and excellent work ethic, you are the right candidate for our team. As an Automotive Service Manager, you will be responsible for achieving positive sales and profit results. In the absence of the Store Manager, you will be the Manager on Duty. Also, the Automotive Service Manager will be focused on promoting the shop and its services through outstanding customer service, shop cleanliness, and quality workmanship.Location915 IL-22, Fox River Grove, IL 60021 (between Crystal Lake and Barrington)ResponsibilitiesMake customer satisfaction number oneIdentify customer concerns and needsProfessionally review all completed inspections offering solutions and benefitsConduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointmentAssist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profitsAssuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety proceduresAssist the Store Manager in hiring and maintaining a staff of professionals that reflect the company cultureAssist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standardsQualificationsBachelor's degree is preferred but not required; a high school diploma or GED equivalent neededKnowledge of the automotive industry and trendsPossess a state-issued driver's license and acceptable driving record to operate dealership-owned vehiclesStrong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for successCompensation: $70,000.00 - $120,000.00 per year