Sales Associate - Guest Experience Specialist

Job Title Senior Retail Guest Experience Specialist Job Overview As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you are more than just a sales associate—you’re a trusted advisor, a customer champion, and a team leader on the showroom floor. You’ll guide customers through a service-first shopping journey, help them find beautiful home solutions, and represent The Bob’s Way in every interaction. This role offers the opportunity to develop leadership skills, drive sales performance, and grow with one of the fastest-growing furniture retailers in the country. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays. What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a strong customer focus, sales acumen, teamwork, and a drive for continuous learning and improvement. If you love building relationships, exceeding goals, and delivering a world-class guest experience, this is the role for you. Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer service and relationship building Consultative selling and product presentation Sales performance and goal achievement Leadership presence and team collaboration Conflict resolution and guest issue handling Communication and active listening Use of digital tools and financing systems (e.g., tablets, CRM) Process execution and showroom readiness Preferred Competencies & Skills Experience in commission-based or customer-facing sales Previous customer service or retail experience Exposure to peer leadership or training Who We Are At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement. Benefits & Perks National Medical, Dental, and Vision Insurance Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays, Work Anniversary—and Your Birthday! 401(k) Profit Sharing Plan with a generous company match Employer-paid Life Insurance and voluntary life coverage Pet Insurance and financial wellness resources Tuition Reimbursement and employee scholarships On-demand learning and leadership development via Workday Learning Generous Employee Discount on Day 1, plus Hays Perks merchant discounts Our Culture & Core Values At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other! Minimum Qualifications Ability to engage customers and deliver exceptional service Track record of achieving or exceeding sales goals Effective team collaboration and leadership potential Must be at least 18 years old to be considered for employment Physical Demands Must be able to stand, walk, and move about the store for extended periods Ability to lift, push, or pull up to 25 lbs. without assistance; up to 50 lbs. with or without reasonable accommodation Frequent bending, twisting, reaching, and other physical activity throughout the day Ability to sit or stand continuously to complete assigned tasks Diversity is a Core Value at Bob’s At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or working with us, you are valued, appreciated, and free to be who you are. We are committed to creating a space as diverse as the communities we serve. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay:$20.00 - per hour It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!