Junior Communications Product Specialist

• Develop, edit, and distribute communications supporting VHA AI initiatives, including emails, newsletters, briefings, presentations, reports, and digital content. 
• Create clear and concise messaging that translates technical AI concepts into language appropriate for business, operational, and clinical audiences. 
• Support development of communication materials related to AI governance, AI inventory reporting, AI risk management, and enterprise AI strategy initiatives. 
• Ensure communications are aligned with organizational priorities, branding standards, and stakeholder needs. 
• Assist with developing FAQs, talking points, presentations, job aids, and informational materials. 

Stakeholder Engagement & Outreach 

• Support communication campaigns designed to increase awareness and participation in VHA AI programs and initiatives. 
• Assist in coordinating stakeholder engagement activities, including webinars, informational sessions, office hours, and working groups. 
• Monitor communication channels and respond to stakeholder inquiries in a timely and professional manner. 
• Help maintain communication calendars and stakeholder distribution lists. 
• Support collaboration among VHA leadership, AI program teams, use case owners, and governance bodies. 

Meeting, Event & Webinar Support 

• Coordinate logistics and communications for training events, governance meetings, workshops, and educational sessions. 
• Develop meeting agendas, presentation materials, talking points, and post-event summaries. 
• Document meeting outcomes, action items, and stakeholder feedback. 
• Support execution of AI educational and awareness events across the enterprise. 
• Assist with virtual meeting facilitation using Microsoft Teams and related collaboration platforms. 

AI Governance & Change Management Support 

• Support communication and change management efforts related to AI adoption, governance, and risk management initiatives. 
• Help develop communications that encourage participation in AI inventory, risk management, and governance activities. 
• Assist in creating educational materials, guidance documents, and awareness campaigns that promote responsible AI practices. 
• Support development of communication approaches that help VHA staff understand AI policies, requirements, and best practices. 
• Contribute to stakeholder readiness and adoption activities associated with AI innovation programs. 

Content Repository & Knowledge Management 

• Assist in maintaining communication repositories, digital artifacts, SOPs, FAQs, and stakeholder resources. 
• Support version control and publication processes for communications products. 
• Organize and maintain communication materials in SharePoint, Teams, or other collaboration platforms. 
• Ensure communication assets remain current, accurate, and accessible. 

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business Administration, English, or a related field. 
• ​​​​​​​Minimum of 5 years of professional experience supporting communications, public relations, stakeholder engagement, or marketing initiatives. 
• Excellent written, editing, proofreading, and verbal communication skills. 
• Experience developing presentations, reports, briefing materials, and stakeholder communications. 
• Experience supporting communications within a technical, healthcare, government, or business environment. 
• Strong organizational and time-management skills with the ability to manage multiple assignments simultaneously. 
• Proficiency with Microsoft Office Suite, including PowerPoint, Word, Teams, and Outlook. 
• Ability to communicate technical information to non-technical audiences. 
• Strong attention to detail and commitment to quality. 
• Authorized to work in the U.S. indefinitely without sponsorship. 
• Ability to obtain and maintain a Public Trust clearance. 

• Experience supporting federal agencies, particularly the Department of Veterans Affairs (VA) or Veterans Health Administration (VHA). 
• Experience supporting communications for technology, data, digital transformation, AI, or innovation initiatives. 
• Familiarity with organizational change management principles and stakeholder engagement strategies. 
• Experience supporting webinars, training events, or virtual collaboration sessions. 
• Knowledge of AI, emerging technologies, healthcare innovation, or digital health concepts. 
• Experience with SharePoint, Adobe Creative Suite, Canva, or similar content development tools. 
• Experience supporting executive communications and strategic communication initiatives. 

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on us.fitly.work. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".