Customer Success Manager

Moody's OpportunityAt Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Skills and Competencies3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industriesUnderstanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use casesExcellent verbal and written communication skills, including the ability to deliver high-level presentations and detailed product demonstrationsStrong ability to work independently and collaboratively in a team environment with keen attention to detailBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical useEducationUndergraduate/first-level degree (e.g., Bachelor's degree) in Business, Economics, Finance, Marketing, or a related fieldResponsibilitiesYou will collaborate with sales teams and internal stakeholders to develop client strategies, map the customer journey, and enhance the overall customer experience. The role also involves continuous assessment of client health and providing strategic guidance and product insights.Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody's View solutions and derive ongoing value from the relationshipLead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfactionMap the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experienceBuild trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycleCollaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forumsConduct C-SAT surveys, and handle NPS outreach to give clients a platform to influence product and service improvementsCoordinate Moody's responses to client requests and act as the centralized point of contact between clients and internal teamsAssist in preparing and sharing market insights to highlight Moody's expertise, internally and externallyTravel as required (approximately 25% of your time)About the TeamJoin our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. As part of this collaborative and proactive team, you'll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space.