HIV Case Manager Non-Medical

Essential Duties

• Screen clients for eligibility for Ryan White services and perform necessary data entry into TCT CPCDMS and EHR

• Conduct comprehensive non-medical assessments to identify clients needs strengths goals and barriers to accessing HIV care and supportive services.

• Develop individualized service plans with clients based on their identified needs preferences and goals.

• Provide ongoing case management advocacy follow-up and coordination of services.

• Assist clients with navigating the healthcare and social-service systems while promoting self-advocacy and independence.

• Connect clients to HIV medical care behavioral health services substance-use treatment recovery support and other community resources.

• Support clients experiencing substance-use challenges using a nonjudgmental person-centered and harm-reduction approach .

• Provide referrals and linkage to substance-use treatment mental health services recovery resources peer support and other appropriate services .

• Assist clients with identifying and addressing barriers such as transportation housing instability food insecurity financial hardship insurance coverage employment legal concerns and lack of identification or documentation.

• Help clients apply for and maintain eligibility for benefits and assistance programs including health insurance medication assistance food assistance housing resources and other supportive programs.

• Coordinate referrals and communicate with partner agencies healthcare providers and service organizations with appropriate client authorization and attention to confidentiality.

• Follow up with clients regarding referrals appointments service connections and progress toward established goals.

• Maintain accurate timely and confidential case-management records in accordance with agency Ryan White HIPAA and applicable program requirements.

• Participate in multidisciplinary team meetings case conferences trainings and community outreach activities as .

• Maintain current knowledge of HIV services substance-use resources behavioral health services housing programs benefits and other community resources.

• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelors degree in social work human services public health behavioral health psychology sociology or a related field preferred.

• Experience providing case management care coordination social services community outreach or client support.

• Experience working with individuals or communities affected by HIV substance use homelessness behavioral health concerns or other social determinants of health preferred.
  

• Strong communication organizational documentation and problem-solving skills.
• Ability to work effectively with individuals from diverse cultural socioeconomic and personal backgrounds.
  
• Ability to work independently and collaboratively as part of a multidisciplinary team.

• Experience working within the Ryan White HIV/AIDS Program or another HIV service program preferred.

• Knowledge of HIV care supportive services and barriers to HIV care preferred

• Experience with substance-use treatment recovery services harm reduction or behavioral health programs preferred.

• Familiarity with local housing transportation food insurance benefits and financial-assistance resources preferred.

• Experience working with individuals experiencing homelessness or housing instability preferred.
• Bilingual or multilingual skills relevant to the population served preferred.

Equal Opportunity Employer

It is the policy of the Montrose Center to recruit hire train compensate and promote staff members on the basis of merit and without discrimination on the basis of age sex race national origin disability religious preference marital status parental status pregnancy political affiliation or belief sexual orientation or gender identity or expression.

Required Experience:

Manager