Support Associate

Job Details Job Location: ALGONA HWY 18 HOME OFFICE - ALGONA, IA 50511 Position Type: Full Time Salary Range: $19.50 - $23.00 Hourly Support Associate Entry Level. Essential Functions Handles all tasks in regards to picking up, sorting, and delivering mail. Supports the insurance operations through processing of incoming documentation. Duplicates, collates, assembles, mails, and distributes materials as instructed. Operate equipment to complete daily print of policies and prepare for mailing. Understands computer operations and is capable of navigating multiple applications simultaneously and accurately. Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff. Maintains customer files in storage. Represents the Company by providing superior internal and external customer service. Effectively manages and prioritizes assigned projects and deadlines. Manages multiple tasks at once. Ensures data quality, accuracy, and timeliness. Works with suppliers on ordering products for the operations of the mailroom. Knowledge, Skills and Abilities Knowledge of standard office practices and procedures, and distributing mail. Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues. Knowledge of telephone etiquette. Ability to organize and prioritize work. Obtain and utilize sensitive information discreetly and objectively. Maintain records, prepare reports and conduct correspondence related to the work. Correct English usage, spelling, grammar, vocabulary and punctuation. Displays strong interpersonal skills. Presents oneself in a positive, professional manner. Uses initiative and applies innovative thinking. Establishes and maintains effective working relationships in a team environment through written and oral communication. Contributes effectively to the accomplishment of Company and department goals and objectives. Collects, interprets, and inputs data efficiently and accurately. Determines when and how to escalate concerns to the appropriate level of management. Utilizes computer and related software effectively. Skilled in speaking the English language; any additional languages would be helpful. Basic knowledge of Microsoft computer programs. Qualifications / Experience and Education High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree Special Requirements, Licenses and Certificates Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office. Physical Requirements Vision sufficient with correction to read small print in communications, policies and on the computer screen. Hearing or other means sufficient to understand conversations in person and over the telephone. Speech sufficient to make oneself heard in person and over the telephone. Mobility sufficient to move around in an office setting. Dexterity sufficient to operate standard office equipment. Strength sufficient to lift and carry routine office equipment weighing up to 30 lbs. Endurance sufficient to maintain productivity throughout entire shift. Benefits Health, Dental, Vision & Life coverage 401(k) with Company Match Paid Time Off 8 Paid Holidays Volunteer Time Off Paid Parental Leave Hybrid/Remote Work Options Employee Assistance Program Tuition Reimbursement Pharmacists Mutual Insurance Group is an Equal Opportunity Employer. #J-18808-Ljbffr