Food Services Associate

Food Services Associate

We are seeking a reliable and customer-focused Food Service Associate to join our team. In this role, you will be responsible for providing excellent service to guests while assisting with food preparation, maintaining cleanliness, and ensuring a welcoming dining environment. The ideal candidate is detail-oriented, able to work efficiently in a fast-paced setting, and committed to upholding food safety and quality standards. This position plays a key role in delivering a positive customer experience and supporting overall daily operations.

Key Performance Indicators:

• Provide excellent customer service and maintain professionalism.
• Prepare food per recipes, minimizing waste.
• Deliver and retrieve food from serving areas.
• Ensure timely delivery of patient meals.
• Review daily menu and production sheets.
• Maintain supplies; date, label, and rotate stored food.
• Sanitize food preparation areas and equipment as per health standards.
• Comply with health department standards for food handling and storage.
• Be self-motivated, able to memorize menu, organized, punctual, and computer literate (Blue Mountain Hospital Dietary programs).
• Collect Cash and provide correct change.
• Food Handlers Permit
• 2 to 3 years experience in the kitchen. (preferably in Healthcare facility)
• Regulation requirement met to use a knife for food prep (law requires over 18 years of age)

Requirements:

Experience, Training, and Qualifications needed to perform the job:

• Stay current on BMH policies, procedures, and protocols including background check and drug test.
• Take responsibility for job performance and safety knowledge.
• Participate in safety programs and emergency response teams.
• Perform tasks within the scope of employment as requested.
• Maintain confidentiality, following BMH policies and laws.
• Work cooperatively with a positive attitude and be a team player.
• Stand for 8 to 10 hours multiple days consecutively.
• Lift up to 40 pounds.
• Handle caustic cleaning solvents (with PPE and safety training).
• Able to provide a quick turnaround in a busy stressful environment.

General Requirements:

In addition to the specific duties listed above, the Employee is required to do the following:

• Any tasks, projects, or actions that are reasonably within the scope of the Employee's position or employment, which the Employee's supervisor, any member of BMH's management, or BMH's administration team—asks of the Employee. Tasks, projects, or actions are "reasonably within the scope" of the Employee's employment or position unless the same are so far removed therefrom that no legitimate argument can be made that such tasks, projects, or actions are in any way related to BMH or the Employee's employment or position within BMH.
• Act as professionally as should normally be required in a medical organization. This shall include giving all appropriate respect and deference to licensed medical providers and behavioral health providers (hereafter jointly referred to as "Providers"). Providers include, but may not be limited to physician assistants, nurse practitioners (or similar), and Physician Assistants.
• Keep all BMH business and patient information strictly confidential and to adhere to all other BMH confidentiality policies and procedures, as well as all laws affecting confidentiality.
• Refrain—whatsoever—from intentionally, purposely, knowingly, or negligently engaging in any conduct, actions, or speech that may cause concern, apprehension, confusion, or annoyance on the part of any BMH patient toward BMH as an organization or any BMH employee.
• Work congenially and cooperatively at all times with all other BMH employees. This includes maintaining a pleasant demeanor and attitude and executing position duties and administration's/management's other requests in a timely manner, diligently, and with a positive attitude. This requirement further includes refraining from personally degrading any other person or BMH employee. As part of this requirement, the Employee must refrain from engaging in gossip about any BMH employees and/or patients.
• Communicate complaints about BMH, its policies, procedures, managers, administrators, and/or other employees—only to and through the appropriate BMH channels, which are limited to BMH's management chain of command. No complaints, judgments, or degrading comments about BMH, its policies, procedures, managers, administrators, and/or other employees—should be shared with anyone other than the appropriate persons within BMH's management chain of command who have the ability to work to remedy any related problems. Unless the Employee's direct supervisor is part of the problem or complaint—problems and complaints should first be voiced to the Employee's direct supervisor and upward therefrom through BMH's internal management chain of command as appropriate and necessary. It is an absolute dereliction of this duty by the Employee if the Employee ever—directly or indirectly (in conjunction or planning with others)—makes complaints or problems publicly known to anyone other than BMH's management team or administrative team (neither include BMH Board Members).
• If applicable (having access to), check the Employee's BMH email no less frequently than once daily.
• Absolutely refrain from communicating or releasing any "Private BMH Information" to the media and/or non-BMH persons or entities—without formal approval to do the same by BMH's CEO. "Private BMH Information", for purposes of this requirement, includes: (1) all information that requires confidentiality pursuant to any BMH policies or procedures; (2) all information that is protected by HIPAA or other applicable laws; (3) all information relating to BMH's internal business workings, strategies, or plans; and (4) all information relating to any BMH employee or contractor. This requirement remains applicable and shall stand regardless of whether the information being requested is of a private or public nature—if the information sought fits any of the above listed types. Finally, this requirement remains applicable at all times, including when the Employee is off duty or away from BMH's premises.

We offer the opportunity to work with a dynamic team providing care to medically underserved communities. BMH hires in accordance with NPEA standards.