Counter Sales Support Representative

Job Description

Job Description

The Counter Sales Support Rep. is a valued member of the EDCO Products Distribution team. This full-time, non-exempt position is based out of the Hopkins, MN Location and reports to the 1st Shift Supervisor. This is a 1st shift Warehouse Supervisor with normal working hours of 7:00 am – 4:30 pm (Some Overtime Necessary). This position is responsible for providing exceptional service to our customers and supporting the EDCO Sales and Distribution teams. Success in this position will be defined by the ability to provide excellent service while ensuring outbound orders and shipments are accurate, organized, on time and reported on.

Essential Duties & Responsibilities

An individual in this position must be able to successfully perform the required duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities.

• Serves as the primary facilitator for will call orders placed at the loading dock.
• Greets all customers with enthusiasm in a professional manner.
• Fully processes all orders (Will Call and Returns) to required set standards and guide the customer through the process.
• Coordinates the delivery of orders, utilizing couriers when applicable.
• Physically and systematically pulls small will call orders for delivery.
• Provides Warehouse associates with accurate information and prioritization of efforts to streamline pull times and assists them when able.
• Invoices all will call and courier orders completing all necessary steps and paperwork.
• Organizes and monitors all areas of the will call orders and Dock.
• Utilizes good communication (Written and verbal) to assist other team members to resolve customer service issues in a timely manner.
• Keeps the will call and Dock areas safe, clean and in good condition.
• Reports all discrepancies communicating them to the leadership team and works to resolve any issues in a timely manner.
• Demonstrates the ability to operate necessary company equipment within EDCO Guidelines.
• Follow all company rules, regulations, standards and guidelines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This job description does not constitute a contract of employment and is subject to change at the discretion of the company.

Competencies

• Self-Motivated going above and beyond.

• Possesses strong organizational skills and the ability to prioritize.
• Operates with a sense of urgency, deadline driven.
• Professional and positive communication skills both written and verbal.
• Possesses the ability to work independently or in a team environment.
• Naturally exhibits EDCO’s core values (Customer Focus, Innovation, Integrity, and Passion for Excellence).

Qualifications

• High School Diploma or GED required.
• Computer literacy and basic knowledge in Microsoft Office (Word, Outlook and Excell).
• Experience in customer service and support role desired.
• Bi-Lingual Spanish speaking desired.

Physical Demands

The physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• Must be able to stand, sit, walk, lift, carry, reach, push, pull, bend or stoop throughout the day.
• Occasionally required to climb or balance
• Frequently lift 50 – 75 pounds and occasionally lift up to 100 pounds.
• Ability to work both in hot and cold climates.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed described. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

About EDCO Products

Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States. EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.

For over 75 years, EDCO continues to set the standard for quality, service, and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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