Patient Access Representative

Job Opportunity At SSM Health Orthopedics WentzvilleIt's more than a career, it's a calling.Worker Type: RegularJob Highlights:Join a team where your work matters – every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.In this role, you will provide hands-on support in a fast-paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.Department and ScheduleDepartment: Urgent CareSchedule: Full Time, Day shiftWork schedule: Monday through Friday, 4-5 days per week, (8-10 hour shifts.)No weekends or holidays required, with the exception of occasional meetings with a staff member on a weekend if necessary.No on-call requirement.Location: Urgent Care 711 Veterans Memorial Parkway, Wentzville, Missouri.Ideal Candidate Will Be:Highly organized and detail orientedExperienced with Qgenda and EPICProficient in Microsoft SuitesProfessional in both written and verbal communication.Job Summary:Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIESGathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.Assists with coordination of activities related to insurance pre-certification/authorization.Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.Performs clerical and reception duties associated with patient registration.Performs other duties as assigned.EDUCATIONHigh School diploma/GED or 10 years of work experienceEXPERIENCENo experience requiredPHYSICAL REQUIREMENTSFrequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONSNoneDepartment: 2030020002 Urgent Care - WZWork Shift: Day Shift (United States of America)Scheduled Weekly Hours: 36SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.