San Francisco | Chief of Staff | Luxury Operations

Job Description

Job Description

DESCRIPTION:

A high-growth, premium workplace community is seeking a sharp, mature, and hyper-organized Chief of Staff to serve as the direct right hand and primary operational partner to the Founder & CEO. Based on-site in San Francisco, this critical role blends high-level executive support, operational optimization, and strategic project management. This position acts as the central engine of the organization, managing complex communication flows, maintaining rigorous sales pipeline hygiene, optimizing third-party agency performance, and acting as the master "fix-it" leader across all business functions. This is an incredible, high-impact opportunity for a seasoned operator who thrives in a fast-paced environment and is looking for a direct path into executive leadership.

Core Responsibilities —

• Serves as the primary strategic thought partner and operational right hand to the Founder & CEO, driving key initiatives from concept to execution.
• Manages, evaluates, and optimizes third-party marketing agencies, balancing hands-on execution with strategic optimization.
• Oversees sales pipeline hygiene and CRM workflows (specifically within Copper/Google ecosystems) to drive revenue precision.
• Acts as the primary operational problem-solver across all business touch points, stepping in to resolve complex issues swiftly and independently.
• Drives high-volume daily communications across Slack, email, and administrative channels, ensuring no details fall through the cracks.
• Manages high-priority correspondence and daily organizational priorities for the CEO.
• Prepares the business for ongoing multi-unit expansion while absorbing financial and P&L learning directly from executive leadership.

Operational Involvement —

The Chief of Staff anchors the executive office and operational rhythm by:

• Maintaining a constant, highly responsive communication cadence with the CEO to ensure complete alignment.
• Structuring daily workflows to ensure maximum productivity, bulletproof detail management, and zero communication bottlenecks.
• Overseeing marketing campaign rollouts, agency deliverables, and customer acquisition metrics.
• Working closely with local community teams at flagship locations to ensure brand standards and operational procedures are flawlessly executed.
• Identifying operational inefficiencies across the company and building scalable systems to fix them.

REQUIREMENTS:

• Must be based on-site in San Francisco, California and authorized to work in the US.
• Proven track record as a Chief of Staff, Executive Assistant, or Senior Operations Manager within a fast-paced, high-accountability environment.
• Exceptional maturity, emotional intelligence, and composure under pressure, with a no-excuses, solution-oriented mindset.
• Hyper-organized, Type-A personality with a bulletproof attention to detail and zero tolerance for missed steps.
• Demonstrated experience managing CRMs (preferably Copper), sales pipelines, and third-party vendor or agency relationships.
• Comfortable managing high-volume communication (Slack, email, phone) without becoming overwhelmed.
• Flexibility to adapt to an evolving executive schedule and communication needs as required.

BENEFITS:

• Competitive Salary ($150-165K+)
• Comprehensive health and wellness benefits package.
• Unparalleled executive mentorship and direct P&L learning alongside the Founder & CEO.
• Immense long-term career growth potential, including a clear trajectory toward Sr. Ops leadership.
• PTO
• Equal Opportunity Employer