Client Services Associate

Summary Provides luxury client service within the Gallery, assessing client needs and creating an elevated experience across in-person, phone and email interactions. Acts as a hub between clients and Gallery Associates, supporting Gallery Partners to resolve concerns and guide purchases. Requires refined taste, polished appearance, strong communication and organizational skills. Responsibilities Greet and welcome RH clients and assist with questions or concerns Assist and communicate with clients in the Gallery, over the phone and via email Connect clients with the appropriate Associates based on purchase needs Provide elevated client services support to Gallery Partners to resolve client concerns Maintain broad product knowledge and create a luxury service experience in every interaction Requirements Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred Strong organizational and time management skills Strong verbal and written communication skills; detail-focused and committed to quality Proficiency with Mac OS, iOS devices, Microsoft Office and Google Applications Ability to lift and mobilize items up to 30 lbs and maneuver effectively around gallery floor, stock room and office #J-18808-Ljbffr