Automotive BDC Manager
DePaula Chevrolet
DePaula Chevrolet is seeking a motivated and experienced Automotive BDC Manager to lead our Business Development Center team in Albany, NY. This role is essential in driving customer engagement, managing inbound and outbound communications, and ensuring a seamless delivery of exceptional customer service. The ideal candidate will combine strong leadership skills with a deep understanding of automotive sales processes to maximize showroom traffic and sales opportunities. Responsibilities Manage and lead the BDC team to achieve sales and customer satisfaction goals. Develop and implement strategies for customer follow-up and lead management. Track and analyze performance metrics to continuously improve BDC operations. Coordinate with sales and service departments to ensure seamless customer experience. Train, coach, and motivate BDC representatives to reach their full potential. Maintain up-to-date knowledge of company products, promotions, and incentives. Handle complex customer inquiries and resolve issues promptly and professionally. Requirements Proven experience in automotive BDC management or a related sales management role. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Ability to analyze data and make informed decisions to optimize performance. Strong organizational and multitasking abilities. Benefits Competitive annual salary of $90,000 - $120,000, paid weekly. Health, dental, and vision insurance plans. 401(k) retirement plan with company matching. Paid time off and holiday pay. Employee discounts on vehicles and services. Opportunities for career growth and professional development. About the Company DePaula Chevrolet is a leading automotive dealership located in Albany, NY. With a long-standing commitment to customer satisfaction and community involvement, we pride ourselves on delivering quality vehicles and exceptional service. Join our dynamic team and be part of a company that values integrity, innovation, and teamwork. #J-18808-Ljbffr DePaula Chevrolet
$90k - $120k
DePaula Chevrolet in Albany, NY, seeks an experienced Automotive BDC Manager to lead the Business Development Center team. The role focuses on driving customer engagement and managing communications to ensure exceptional service. Ideal candidates will have experience in...Automotive- ...Service BDC Appointment Coordinator DeNooyer Chevrolet is adding on to our expanding... ...Coordinator is responsible for managing inbound and outbound calls, scheduling service... ...Prior experience in a Service BDC role or automotive service department Automotive knowledge...AutomotiveMonday to FridayShift workWeekend work
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