Social Service Coordinator

Job Description

Job Description

Organization
Seabury Resources for Aging is a private, not-for-profit corporation registered in the District of Columbia that provides various services to enhance the quality of life for older adults. Seabury's mission is to provide personalized, affordable services and housing options to help older adults in the greater Washington, DC, area live with independence and dignity. Seabury strives to continue to be the trusted community leader in aging services.

Overview of the Role
The Social Services Coordinator provides Information and Referral, Individual Socialization, and Counseling Services to residents aged 60 and above living in Wards 5 and 6 of the District of Columbia. The goal is to provide older adults and their family caregivers with supportive counseling and information on resources to help maintain and improve the older adults’ quality of life. Services will be provided via phone, video chat, webinar, and in person at Ward 5 and 6 dining sites, Home First Residences and the lead agency office. This can be done through home visits for homebound seniors who are unable to meet virtually or speak on the phone. This is a community and office-based position with travel to Ward 5 and 6 dining sites, Home First Residences as well as an occasional home visits.

Major Responsibilities/Activities

• Provide information on resources available in the community, including information relating to assistive technology.  
• Facilitate referrals to senior services programs, including case management and adult protective services through the Department of Aging and Community Living (DACL).
• Provide support, resources, and guidance to older adults.
• Visit community dining sites within Ward 5 and 6 at least twice weekly to provide outreach and informational sessions on community resources.  Offer telephone reassurance and meet with seniors at Ward 5 and 6 dining sites to reduce isolation and foster increased socialization.
• Justification should be submitted bi-weekly to the Finance and Data Administration Manager, and the associated notes should be entered into Cstars weekly.
• The monthly goals include Counseling, Outreach, Information, Referral, and Assistance, as well as Individual Socialization service units.
• Attend community events as requested by the Director. 
• Establish in-office hours for appointments and walk-in visits one day a week.

Works with the Home First Program Administrator to provide social service support to Home First Residents.

• On-site at Home First Residences once a week to provide support to residence and Home First administrative staff. 
• Crisis, Intervention, Resolution, and/or Prevention
• Home Visits to meet with the resident, assess needs, monitor, and coordinate services.  
• Assistance with the identification of, or transition into, a new living arrangement, assisted living community, or healthcare facility.
• Refer and work with the DACL case management team to provide services as needed.
• Assistance with application for benefits.
• Assist with one on-call weekend a month.   
• Attend monthly house meetings and provide input for advisory council meetings.
• Attend new resident interview and assist with admission process. 

Key Qualifications

• Professional with at least two years of experience in the social services arena working with the aging population. 
• Must possess appropriate training, education, or licensure in Social Work, Counseling, or a related field.
• A skilled interviewer who can ask questions and effectively use interview skills to elicit needed information from clients.
• Must be a skillful listener who understands the meaning of the client's statements.
• Ability to engage older adults in conversation and provide emotional support/counseling.  
• Good attention to detail, documentation skills, and use of technology to enter service data.
• Knowledgeable of the Older Americans Act of 1965 and local resources.
• Must have access to an automobile five days a week for field visits.
• Mental health experience is a plus.

Equipment Used: PC/laptop, computer printer, office copier, camera, telephone, facsimile machine, shredder, and typical office equipment. 
telephone, facsimile machine, shredder, and typical office equipment.