Guest Service Representative

Guest Services Representative Position Overview We are looking for a skilled and dependable Maintenance Technician to join the engineering team at Middletown Hotel Management. In this role, you will be responsible for maintaining the hotel's building, grounds, and mechanical systems to ensure uninterrupted daily operations and an outstanding guest experience. If you are a hands‑on problem solver who takes pride in keeping things running at their best, we want to hear from you. Benefits 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Responsibilities Serve as the first point of contact for guest information and inquiries Address and document guest concerns accurately in the database Achieve amicable resolutions to guest concerns and service recovery situations Coordinate with other departments to address and resolve guest needsUpdate and maintain accurate guest records Apply creative problem-solving to achieve guest satisfaction Complete product knowledge training to confidently answer guest questions Promote hotel facilities, amenities, and activities Maintain the cleanliness of lobby areas Maintain a professional and welcoming demeanor at all times Qualifications Associate's degree in business administration preferred 2+ years of experience in a customer service role Experience using a multi‑line office phone Proficiency with computers and office technology Proficiency with Microsoft Office applications Must be detail‑oriented to accurately document guest interactions in the database Ability to stand for extended periods Exhibits a positive and friendly demeanor in all guest interactions Strong listening skills with the ability to address guest concerns and deescalate issues Middletown Hotel Management is an Equal Opportunity Employer #J-18808-Ljbffr