Customer Success Manager

BuildingReports leverages innovative technology and on-demand reporting tools to dramatically improve the building safety inspection process, leading to lower inspection cost and significantly reduced compliance risk. Companies rely on BuildingReports’ easy to use mobile scanning tools, online report database and management tools to properly inspect and maintain the safety devices in buildings they serve and manage. With BuildingReports’ instant access to secure online inspection reports, building owners and AHJ’s can verify the inspection was conducted properly and that safety equipment is working as expected. Building owners can also determine if any actions are required to comply with security and safety standards and thereby reducing risk and potential liability exposure. The BuildingReports global network of over 1,500 fire protection, life safety, security, and mechanical service providers has, to date, inspected over 20 billion square feet of commercial and industrial space with over 650 million individual assets inspected or serviced using BuildingReports solutions. BuildingReports has earned its reputation as the most trusted name in compliance reporting. NOTE: While candidates from all locations will be considered, preference will be given to those residing in or willing to relocate at their own expense to Georgia, Kentucky, North Carolina, South Carolina, Virginia, & West Virginia, as this role involves heavy travel, managing sales activities, and building relationships within this region. The Member Success Manager (MSM) position serves as the primary point of contact for service & facility members within their assigned region. The MSM is responsible for ensuring the successful deployment, growth, and retention of the membership in their territory. The East Region MSM supports our member network of Service Companies over the 6-state Region (Georgia, Kentucky, North Carolina, South Carolina, Virginia, & West Virginia). The position requires an individual with an abundance of ethics, confidence, logic and knowledge in order to assist, educate and recommend the correct BuildingReports services and best practices to all levels of a Member Company - from field and administration staff up to Executive Management in addition to their existing and prospective customers. Additionally, the position requires excellent and proactive planning and organization skills as the Success Manager works independently and must create, manage and administer their own schedule of visits. *THIS ROLE REQUIRES TRAVEL UP TO 75%.* Essential Functions Consult with members regarding BuildingReports technology and best practice procedures. Demonstrate BuildingReports technology and best practice procedures in-person and online to members’ staff and existing or prospective customers. Attend regional and national trade shows and conferences to introduce, demonstrate, and market new, improved, and upgraded services. Act as the liaison for Service Members within the region. Assist members’ and sales staff on calls to existing and prospective customers. Attend trade shows, forums, and lunch and learn sessions with members. Maintain mailing lists and internal contact systems. Provide member feedback directly to the management team. Maintain an understanding of all service companies within the region, both in and out of the network. Acknowledge and resolve member issues; elevate to the management team as necessary. Provide marketing tools and assistance. Assist members in meeting all local, regional, and national requirements. Organize presentations and demonstrations for local and regional chapters. Collaborate with network members to establish partnerships for local, regional, and national accounts. Provide sales and reselling tools and training. Required travel within the region, approximately three weeks per month. Position Details This position is full-time and salaried. The employee must adhere to an approved schedule. Flexibility may be necessary to accommodate employees in different time zones. Workdays are Monday through Friday. Remote work is allowed. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Qualifications Minimum of three (3) years of experience in business-to-business (B2B) sales, preferably in channel sales, account management, and/or customer success. Preferred but not required: Bachelor's degree or equivalent Experience in the fire and safety industry Familiarity with BuildingReports technology Experience in Account Management and/or Customer Success within the Software as a Service (SaaS) industry Required Skills and Abilities Exceptional verbal and written communication skills Outstanding interpersonal and customer service abilities Superior organization skills Robust analytical and problem-solving aptitude Proficiency in navigating high-pressure and occasionally stressful environments effectively Proficiency in utilizing SalesForce or equivalent software Physical Demands Extended periods of sitting at a desk while working on a computer, with the ability to lift up to 15 pounds when necessary. C (Constantly) Position requires this activity more than 66% of the time. (5.5+ hrs/day) Ability to stand for up to 6 hours when attending conferences and trade shows. O (Occasionally) Other Physical Requirements: Ability to travel by car or plane. High frequency of viewing a computer monitor. Benefits Medical, dental & vision insurance Life & disability insurance 401K matching plan Company holidays and paid time off Parental leave Competitive salary plus commission compensation plan Vehicle reimbursement plan BuildingReports is an EEO employer and offers equal employment opportunity to all based upon individual merit and does not discriminate on the basis of race, color, sex, age, national origin, religion, protected veteran status, and basis of disability or any other federal, state, or local protected class. BuildingReports is a Drug-Free workplace. Our Management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #J-18808-Ljbffr