Medical Receptionist

Medical Receptionist

Carolina Digestive Health Associates is seeking a full time Medical Receptionist for its Pineville office to promote the efficient delivery of patient care services. The ideal candidate is a detail-oriented, reliable team player who serves as the first point of contact for patients and visitors and consistently provides a professional, welcoming experience.

Essential Duties

The successful candidate must be able to perform the essential duties satisfactorily, including:

• Welcome and check in patients and vendors promptly upon arrival.
• Collect, verify, and scan insurance cards, government-issued IDs, and required documents into the EHR.
• Update and confirm patient demographics, insurance details, and other necessary information.
• Obtain required signatures for forms, authorizations, and consents via iPad or paper as needed.
• Ensure HIPAA consent and financial forms are completed and uploaded to the EMR.
• Process patient payments, manage outstanding balances, and assist with payment arrangements.
• Verify insurance eligibility and confirm appointments prior to visits.
• Schedule follow-up appointments during checkout.
• Provide patients with lab orders when applicable.
• Reconcile petty cash and balance funds against reports.
• Answer incoming calls according to established standards and assist with patient inquiries.
• Prepare charts for upcoming appointments, including document scanning and pathology report filing.
• Send portal invitations to all patients.
• Distribute office visit recall notifications to patients.
• Reschedule appointments as needed due to template or schedule changes.
• Monitor and manage RightFax daily.
• Participate in monthly TEAMS meetings, including at least one in-person meeting annually.
• Respond promptly to TEAMS and email communications while on duty.
• Travel to other clinic locations as directed by the supervisor.
• Comply with HIPAA, OSHA, AAAHC, and infection control guidelines.
• Prioritize patient safety and confidentiality at all times.
• Maintain a clean, organized lobby and waiting area.
• Follow all established safety protocols.
• Perform additional duties as assigned.

Requirements

Experience working in a specialty practice is strongly preferred. Ability to multi-task in a fast-paced environment. High school diploma or GED required. Preferred: At least one year of experience in customer service, a medical office, administrative support, or a related field. Strong communication and customer service skills. Commitment to delivering high-quality service while supporting the organization's mission and values. Ability to multitask effectively in a fast-paced clinical environment. Strong attention to detail and accuracy. Proficient in Microsoft Office with the ability to quickly learn medical software systems. Skilled in prioritizing tasks and managing multiple responsibilities simultaneously. Demonstrates professionalism, teamwork, and dependability. Maintains consistent punctuality and reliable attendance.