SERVER
Charlestowne Hotels
Restaurant Server
The restaurant server will interact with all guests and ensure they have a memorable experience from start to finish when dining at the restaurant. Responsibilities include taking orders, delivering food and beverages, ensuring satisfaction, and maintaining a clean and organized dining area.
Primary Principal Responsibilities
- Greet all customers warmly and with appropriate greetings.
- Adhere to grooming and appearance standards.
- Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks.
- Take guest food and beverage orders accurately.
- Knowledge of current menu choices, specialties and menu deviations.
- Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks.
- Ensuring a memorable dining experience.
- Quickly resolve any issues that may arise.
- Properly open and pour wine tableside.
- Accurately record revenue and accept cash, credit card, room charges and direct billing payments.
- Maintain confidentiality of proprietary information and protect company assets.
- Perform basic cleaning tasks as needed or directed by supervisor.
- Filling as need for absent team members.
- Assist with special events if needed.
- Assist customers with disabilities.
- Thank guest with genuine appreciation.
- Answer telephone using appropriate etiquette.
- Develop and maintain positive working relationship with co-workers and others.
- Comply with quality assurance expectations and standards.
Secondary Responsibilities
- Bus tables and assist with processing dirty dishes if necessary.
- Assist kitchen with prep work or plating if necessary.
- Clean all front of the house areas including windows, light fixtures and entrance as assigned.
- Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.
- Performs all other duties as directed by immediate supervisor.
Job Requirements
Education and Experience
- One year of prior food and beverage experience preferred.
- Prior guest relations training.
- Proper food safety training and certification as described by law.
- Experience working with POS (Toast, Micros, Aloha, etc.) and reservation software (Toast).
Knowledge, Skills and Abilities
- Knowledge of proper food handling.
- Strong written/verbal communications skills.
- Positive upbeat attitude/personality.
- Punctuality and reliable attendance are required.
- Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.
- Must be willing to work flexible hours such as mornings, nights, weekends and holidays.
Physical Demands and Work Environment
- Regularly required to stand and walk for a prolonged period of time, transport materials or equipment, and lifting, moving, or carrying heavy objects over 30 lbs.
- Occasionally lifting, moving, or carrying objects up to 50 lbs.
- Regularly requiring motor coordination in combination with finger dexterity to grasp, handle, feel, reach, extending arms overhead, etc.
- Frequently required to bend, stoop, etc.
- Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.
Vacancy posted 3 days ago
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