Credit and Collection Representative

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn .

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing.

Hours of Work: Hybrid schedule, Monday–Friday, 8:30 a.m.–5:00 p.m., with in‑office days Tuesday–Thursday.

Responsibilities

• Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms.
• Contact delinquent customers/freight auditors to diagnose reasons for non-payment.
• Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner.
• Answer and/or direct customer invoice inquiries.
• Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs.
• Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account.
• Carry out other duties as appropriate and as assigned by their manager.

Experience

• 5+ years of collections experience Must have proficiency with MS Office applications.
• Microsoft Excel skills are necessary.
• Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies.

Nice to Have

• Freight Forwarding & Freight Auditor website experience a plus.
• Intermediate Excel skills (VLOOKUP, pivot tables, basic formulas).
• Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset.
• Understanding of B2B collection practices and accounts receivable processes.
• Strong communication, negotiation, and problem‑solving skills.
• Ability to work with large data sets and multiple systems.

Education

Minimum Associates’ degree in a business-related concentration or equivalent work experience.

The base salary range for this role is  $60,250 - $73,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law.

Skills

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.