Universal Banker

Universal Banker

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Responsibilities include but are not limited to the following:

• Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing
• Opens and manages new accounts (checking, savings, CDs, etc.)
• Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions, digital tools, and services in accordance with bank policies
• Supports financial sales goals (deposits, loans, fee income, and Inter Change Income), and customer retention efforts
• Assists with ATM, online banking, and mobile app troubleshooting
• Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits
• Ensures compliance with all internal controls and established policies and procedures
• Works established schedule including Saturdays when assigned
• Promotes and advise on banking solutions
• Places holds on funds as necessary; completes change orders
• Performs specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bonds
• Accepts and process credit card payments and withdrawals and credit card cash advances payments
• Balances currency, cash and checks in cash drawer at end of shift
• Assists with the development of department procedures, policies, and processes
• Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
• Adheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations
• Exceeds all established position sales and referral goals, objectives, and expectations
• Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
• Leads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives

Other duties and responsibilities:

• Develops rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude
• Adheres to Policies and Procedures Must adhere to all policies and procedures including customer confidentiality
• Multi Task Must be able to handle multiple responsibilities at one time
• Job Knowledge Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and services
• Losses Cash Items and Over & Shorts must be kept within guidelines
• Effective Communications Must display good and effective communications verbally and in writing
• Teamwork and Cooperation Must be a team player with a cooperative attitude
• Make Sound Decisions Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions
• Complete all reports and documentation to ensure quality of daily work
• Attend all staff meetings and bank sponsored events when required
• Maintain customer confidentiality
• Perform all other duties that may be assigned by management

Qualifications:

• One year of previous universal banking experience in a banking environment
• High School Diploma; or some college experience a plus
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking, skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as make sound business decisions, comprehend, and follows directions and instructions
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

• Medical, Dental, Vision, and Prescription
• 401(k) Retirement Plan
• Life Insurance Accidental Death & Dismemberment
• Short&/Long Term Disability
• Flexible Spending Plan
• Paid Time Off, Vacation, and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program
• Wholesale Membership Program
• Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker's Compensation Program
• Free Banking Services
• Awards and Recognition Programs
• Training & Development Programs and much more

EEO/AA