Crop Claim Operations Associate

Claim Operations Associate

Be here. Be great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Crop Division of Great American has been helping generations of farmers take control of their risks since 1915. The Division is also one of a select few private companies authorized by the United States Department of Agriculture Risk Management Agency (USDA RMA) to write MPCI policies. With six regional offices throughout the U.S., the teams provide tremendous expertise in the specific needs of farmers and crops.

Great American's Crop Division is looking for a Claim Operations Associate to support its Claims department. This position is based out of the Lawrence, KS office. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are TuesdayThursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Provides clerical support to Claims department:
• Reviews data and text associated with claims files
• Scans and indexes documents
• May assist with and/or create general correspondence
• May perform mail/file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains/purges documents according to record retention guidelines and distributes files/file systems.
• May assist Claims department:
• Sets up claims files
• Files correspondence and other material related to the claims records, as directed
• Locates policies
• Obtains coverage information from policies
• Investigates discrepancies in the information gathered
• Enters information into system(s)
• Orders reports
• Updates claims files and maintains, corrects, and/or updates data using office technology.
• Prepares and maintains records, registers, and schedules.
• Performs other duties as assigned, including the following clerical support duties:
• Answering phones
• Initial contact for anyone entering office
• Sort/distribute mail
• Print & mail Underwriting Urgent forms
• Copy and mail lockbox payments

Job Requirements

• High school diploma or equivalent experience.
• Generally, 0 to 2 years of related experience.

Business Unit: Crop

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.

Great American Insurance Group