Deli Clerk

Deli Clerk

Reports to: Store Director

FLSA Status: Non-exempt

A Deli Clerk goes above and beyond to exceed expectations and ensure that all guests experience genuine customer service, great tasting food and leave with a smile.

Generally, the job duties consist of preparing, seasoning, and cooking food to specifications. Deli Clerks may work with varying equipment including a proofer, fryer, re-thermalizer, tortilla/panini press, meat/cheese slicer, and a hot/cold service kiosk as well as knives and other small wares. Additional job duties may include taking inventory, maintaining cooking logs and reports, and cleaning the work area. All work tasks will be performed according to health, safety, and sanitation guidelines.

The Deli Clerk is willing and able to report to work and perform their job duties at any designated work location, including any Moser's grocery store, based on business need.

Essential Duties and Responsibilities

• Maintain a working knowledge of the operation of all kitchen equipment and safety standards
• Prepare and cook all food product per recipes, specifications, procedures, and quality standards including strict observance of designated holding times
• Verify all necessary product and supplies are stocked and available. Put food order away accurately and in a timely manner. Rotate stock in cooler, freezer, and dry storage area using the First In-First Out method while monitoring shelf life and freshness dates
• Decorate and display finished products
• Keep accurate records for special orders, inventories, and production levels
• Take accurate special orders including customer information and product information
• Fill customer orders accurately and on-time using proper portion control and packaging
• Use sampling, upselling, and limited time offer promotions to increase sales volume of product
• Monitor that product hold times are strictly observed and rotate product as necessary
• Maintain organization and cleanliness of the entire area including the kitchen area, coolers and other food storage areas while following all of the sanitation and safety guidelines and procedures
• Check all equipment within the area and immediately report malfunctions to the manager in charge
• Operate the point-of-sale system, ensuring accuracy with cash and card transactions
• Accomplish tasks in a timely, clean, and orderly manner
• Perform all other duties as assigned

Qualifications

• Able to read, write, and speak in English
• Able to perform basic math
• Able to count money and provide correct change
• Demonstrate trained food safety knowledge
• Acquire Food Handlers Permit, if/as required by state of employment
• Report to work timely for each scheduled shift
• Able to work at various store locations

Working Conditions

• Work is generally performed in a grocery store deli environment
• Frequently work with high temperatures associated with the cooking equipment
• Regular exposure to cold temperatures while working in food coolers and freezers
• Will work with sharp equipment such as meat slicers and knives
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, weekends including overtime, as needed
• As a condition of employment, you are required to obtain a valid Food Handler's Safety Card within thirty (30) days of your start date. You will be responsible for completing any necessary training and certification requirements to obtain this card. Continued employment in this position is contingent upon maintaining this certification in good standing.

Physical Demands

• Lift/carry up to 5 pounds constantly, 25 pounds frequently, and 50 pounds occasionally
• Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods
• Frequently lift and stack 20 to 50 pounds of food and supply items from various heights from and onto shelving, in freezers, coolers, stockroom, etc. Occasionally carry individual stock items weighing up to 50 pounds from the stock rooms, coolers, freezers to other areas of the restaurant
• Occasionally lift and carry up to 50-pound trash bags out of trash cans and into a designated disposal area
• Frequently push or pull food service equipment, trash cans, brooms, mops, and mop buckets
• Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
• Frequently stoop or squat to reach items on low shelves or on the floor
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers and food service equipment
• Continuously use fingers to bilaterally prepare food, unload boxes, etc.
• Continuously communicate with and listen to customers, management, and other team members in English to ensure optimal performance
• Continuously be aware of surroundings and item locations, and to perform job duties

Job Success Factors

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell

Honesty & Integrity

• Always maintain professional and ethical behaviors
• Create accurate records including Waste Logs
• Maintain confidentiality regarding private employee matters

Authenticity

• Express genuine care for the team, the customers, and the business

Maintain High Standards

• Always perform tasks to the highest standards

Positive Attitude

• Take pride in executing job tasks and maintaining a clean, organized work area

Teamwork

• Maintain open communication with all co-workers
• Support team members and cooperate in providing excellent guest service

Accountability

• Listen openly to performance feedback and incorporate suggestions into work processes and attitude

Reliability

• Arrive punctual and ready to begin work assignments
• Deliver quality work product using resources and time allocated