Account Manager

Job Description

Job Description

Job Description: Account Manager

Primary Function

The primary function of an Account Manager is to provide outstanding service customers from initial contact to order delivery.

Reports to

· Sales Manager

Qualifications

· Strong communication and interpersonal skills

· Ability to explore new products, digest information and construct rational decisions

· Proven ability to manage customer orders and requests efficiently

· Ability to think proactively, problem solve and multi-task in a fast paced office environment

· Ability to pay attention to details and follow through on commitments

· Working knowledge of Microsoft Office (Word, Excel, and Outlook)

· High school diploma or equivalent

· Experience in the fastener industry preferred

· Basic understanding of industry quality requirements and quality management systems, namely ISO9001and AS9100

· Willingness to learn in a constantly evolving industry

· Passion and alignment with quality policy, vision, values and operating principals

Principal Duties

· Provide outstanding service to customer accounts

· Receive Requests for Quotes (RFQs) from customers and process in a timely manner

· Conduct customer order process per Core Process specifications (CP-01)

o Verify drawings and certifications required on all orders

o Check customer history

o Check stock status, noting forecast information

o When necessary, confer with Quality Department on issues relating to certifications, drawings, etc.

o Call, email, fax vendors to source parts (price and delivery)

o Verify price, lead-time and quality requirements can be met

o Determine ideal supplier/manufacturer based on price, lead time and quality requirements

o Conduct the mark-up process

o Provide customer with detailed quote including best, realistic lead time, and meeting all quality requirements

· Ensures that all sales activities are in accordance with core processes, ISO 9001 and AS9100

· Receive and review customer order confirmation

· Review contracts

· Process transfer orders

· Create pick tickets when necessary (expedited order, special circumstance, etc.)

· Communicate regularly with other departments to assure orders are processed without incident

· Enter quotes with all necessary information to the Purchasing Department

· Expedite orders when necessary

o Contact supplier and determine new delivery date

o Contact customer and advise of delivery status

o Modify pick ticket and purchase order appropriately

o Change dock dates

o Monitor through Quality and Packaging Departments

· Update open order reports and manage customer rescheduling requests

· Manage assigned door-to-floor and VMI programs

· Perform inventory adjustments

· Manage customer inquiries and requests

· Communicate potential new customers/business opportunities to the Sales Manager

· Resolve customer issues

· Perform other relevant duties as assigned

Measures of Performance

The Account Manager will be evaluated by their commitment and ability to:

· Follow company processes and procedures

· Present and implement recommendations to improve company/department performance

· Demonstrate team spirit, a willingness to help and to act, at all times, in the best interest of AIH

· Provide customers and coworkers with prompt, friendly and knowledgeable responses at all points of contact (phone, email, fax, etc.)

· Ensure customer orders are delivered on-time and as per customer specifications

· Seek out, evaluate and select the best vendors for AIH and our customers

· Meet and exceed customer expectations

· Ensure order margins are within corporate targets