Assistant Store Leader

Key Responsibilities As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves. Client & Service Leadership Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment. Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs. Empower the team to personalize experiences and resolve customer issues effectively. Lead customer data capture to support marketing and repeat business. Team Development & Leadership Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance. Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results. Act as Store Leader in their absence; foster an inclusive, motivating culture. Build community networks to support recruiting and brand awareness. Sales & Business Planning Own store sales plans and forecasts; create action plans to address business opportunities. Inspire the team to exceed performance standards across all selling channels. Partner with corporate teams to analyze market data and optimize strategies. Brand & Visual Standards Champion Kate Spade’s aesthetic and philosophy; maintain brand and operating standards. Execute visual directives and ensure an impeccable store environment. Communicate sell-through, stock trends, and customer feedback to improve results. Operational Excellence Oversee opening/closing procedures, cash handling, and facility security. Manage schedules and payroll budgets; adjust staffing to business needs. Ensure compliance with policies, safety, and loss prevention standards. Support inventory management, cycle counts, and shipment accuracy. Manage live stream shopping sessions and leverage social media trends to drive engagement. Requirements 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered. Strong leadership communication, and organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems. Ability to analyze selling reports, identify trends, and react quickly. Strong English language proficiency. (for EU) Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom. Our Competencies Our Competencies for All Employees: Courage : Delivers direct, actionable feedback; addresses people problems quickly and directly. Creativity : Generates new and unique ideas; makes connections between concepts. Customer Focus : Meets customer expectations; builds trust and relationships. Dealing with Ambiguity : Adapts to change; makes decisions with incomplete information when needed. Drive for Results : Consistently performs at a high level and strives for outcomes. Interpersonal Savvy : Builds rapport and communicates effectively across all levels. Learning on the Fly : Learns quickly and adapts to new problems. Our People Managers: Strategic Agility , Developing Direct Reports and Others , Building Effective Teams —these define leadership expectations. Kate Spade is an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis. Americans With Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io Base Pay Range: $18.50-$31.50. Tapestry will comply with minimum wage requirements and applicable pay laws based on city, county, and state regulations. #J-18808-Ljbffr