Hotel Front Desk Supervisor

Hotel Front Desk Supervisor Tru/ Home2 Suites by Hilton Flagstaff

Join a 2025 USA Today Top Workplace Winner! Starting at $19.00-$22.00/hour; experienced candidates may qualify for a higher wage Flexible availability required Monday to Friday, Weekends, and Holidays

Open to Morning and Evening shifts

Why You’ll Love Working Here

The Hotel Front Desk Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff.

How You’ll Make An Impact Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.

Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for front desk team to follow

Enforces policies and procedures according to NCG Hospitality and property brand standards

Assists in recruitment, orientation, training, and scheduling of new team members

Assists in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files and end-of-month reports

Ability to perform all duties of a Guest Service Representative

What Success Looks Likes

Six or more months of front desk experience

At least one year of supervisory experience

Motivated to maintain excellent customer service reputation

Strong oral and written communication and interpersonal skills

Strong attention to detail, organization, and follow-up abilities

Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality? The Tru/ Home2 Suites by Hilton Flagstaff is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development

Leadership and mentorship programs

Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels

Catch of the Day – earn bonuses for going above and beyond to support team and guests

Everyone Sells – earn cash for bringing in business to our properties

Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans

Paid sick time and Paid Time Off

Virtual telehealth access and employee assistance resources

Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options

Referral bonus – earn cash for bringing great team members

401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer. We participate in E‑Verify to confirm work authorization for all new hires.