Account Manager, Healthcare

Account Manager, Healthcare

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Role Overview

ID.me is seeking a high-performing Account Manager to own and deepen relationships with our current and active Healthcare customers, including a wide variety of health systems, hospitals, payers, and public healthcare agencies. This role steps into a book of established business and is focused on driving retention, expansion, and long-term customer success.

The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers. You will work closely with internal stakeholders—including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting—to ensure customers realize the full value of their partnership with ID.me.

This is a high-impact role suited for a driven, empathetic, and strategic individual who thrives in a collaborative environment and is excited to help shape the future of healthcare identity.

Preferred locations: New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)

Responsibilities

• Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
• Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
• Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
• Lead business reviews (QBRs/EBRs) that connect ID.me's solutions to customer goals, demonstrate measurable value, and surface new use cases
• Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
• Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
• Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
• Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me's broader healthcare roadmap
• Monitor account health, flag risks early, and proactively drive renewal and retention strategies

Ideal Qualifications

• 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
• Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
• Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role
• Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
• Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
• Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access
• Experience leveraging AI tools to drive account management activities efficiently
• Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
• Ability to navigate regulated markets and complex procurement and renewal processes
• Experience working in high-growth or venture-backed technology companies
• Entrepreneurial mindset with strong ownership, initiative, and resilience
• Excellent written and verbal communication skills with the ability to engage and influence executive audiences