CONTACT CENTER AGENT
Florida Jobs
Contact Center Agent - Revenue Specialist III
The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
Job Summary: This is a Contact Center Agent - Revenue Specialist III in the General Tax Administration Program's, Taxpayer Services Process, Collections Unit. The incumbent assists taxpayers with departmental billings, delinquencies, and audit assessments. The incumbent also takes appropriate actions to resolve accounts, provides leadership to Revenue Specialist IIs, conducts quality reviews, and provides training of system navigation.
Minimum Requirements: Currently employed with the Florida Department of Revenue. Six months of experience researching and resolving account issues in the System for Unified Taxation (SUNTAX).
Preferences: Preference may be given for bilingual (Spanish/English) candidates.
Special Notes: The successful candidate will be required to answer a large volume of calls up to 7.5 hours a day.
Salary: The hiring salary for this position generally will not exceed $3,599.98 monthly/$43,199.76 annually. Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
$43.2k
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