Patient Liaison

Job Description

Job Description

Position Summary

This role provides real-time video remote interpretation to support communication between patients, families, and healthcare providers, ensuring accurate and culturally sensitive interpretation in clinical and non-clinical settings.

Key Responsibilities

• Provide real-time video remote interpretation between patients, families, and healthcare providers in the patient's preferred language.
• Accurately interpret medical terminology, including anatomy, procedures, and medications.
• Support effective communication in both clinical and non-clinical settings.
• Maintain strict confidentiality and compliance with all patient privacy policies.
• Assist with translation of written documents, as needed.
• Act as a trusted cultural and linguistic resource for care teams.

Minimum Qualifications

• Successful completion of a medical interpreter competency assessment.
• Completion of a 40-hour medical interpreter training program (e.g., "Bridging the Gap").
• Minimum of 2 years of medical interpretation experience.

Preferred Qualifications

• Prior Video Remote Interpretation experience.
• Certified Medical Interpreter (CMI) or Certified Healthcare Interpreter (CHI) credential.

Skills & Competencies

• Strong bilingual communication skills and fluency in medical terminology.
• Proficiency in basic computer and technology use.
• Ability to exercise critical thinking and sound judgment in fast-paced environments.
• Ability to work independently with minimal supervision.
• Commitment to equity, cultural sensitivity, and patient advocacy.

Work Environment

• The work involves providing medical interpretation to patients and care teams via video teleconferencing. It is not in-person within hospitals and clinics.
• 100% in-office environment.
• Fast-paced clinical setting requiring adaptability and responsiveness.
• Physical requirements: Light level activity.