Senior Manager, Warehouse/Fulfillment Operations

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Department: Fulfillment OperationsLocation: Walton, KYOverviewThe Sr. Manager, Fulfillment Operations is responsible for building a team of high performing leaders in a fast-paced fulfillment environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.ResponsibilitiesManage multiple leaders and up to 100 full-time/temporary workerBuild and manage a relationship with customers by maintaining regular communication and partnershipPlan, monitor, and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectivesManage inbound/outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracyMaintain productivity, customer service, and safety standards on a daily basisProvide superior customer service and maintain professional and courteous relations with strategic partnersPromote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all timesTrain, coach, mentor, and develop staff to achieve business objectives while providing career developing opportunities; conduct performance reviewsManage revenue and expenses within budget; manage and track key performance indicators (KPIs)Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.Manages site continuous improvement initiatives and developing/driving a lean cultureOversight for site safety programs, compliance, and adherence to SCLS’ safety guidelines and policiesQualificationsEducation/ExperienceBachelor’s Degree in Supply Chain Management, Business, or related field strongly preferredHigh School diploma/GED RequiredMust have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment; Prior supervisory experience in a fulfillment operation is preferredMust have experience with an Order Management System, Warehouse Management System, and/or Labor Management System.Must be proficient in Microsoft Office including Word, Excel and PowerPoint.Knowledge, Skills and AbilitiesAbility to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goalsAbility to understand the life cycle of the fulfillment business and how it pertains to each unique customerAbility to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statementStrong written and verbal communications skillsAbility to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusionAbility and passion to deliver excellent customer service and develop mutually benefiting relationships with all partnersAbility to influence change management and operational performance from areas outside of his/her direct controlAbility to write reports, business correspondence, and procedure manualsAbility to plan, organize, and manage multiple projects and set prioritiesAbility to effectively present information and respond to questions from groups of Managers, Clients and general publicAbility to read, analyze, and interpret policies and contracts#LI-EP1.Benefits:Benefits package including medical, dental, vision, HSA, and medical reimbursementAnnual bonus eligibility401(k) matchVacation and holiday payEmployee assistance and identity theft protectionCareer development and opportunity for internal promotionsTuition reimbursement for further educationCompany paid life insurance and short term disability Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to View email address on click.appcast.io and let us know your contact information and the nature of your request.SummaryLocation: Walton, KYType: Full time