Production Supervisor

Production Supervisor

As the Production Supervisor at RWB Thrift, you will play a vital role in supporting the Production Manager and overseeing daily operations in the production room. You will work closely with the production team to ensure efficient workflow, maintain quality standards, and meet production goals. This role is ideal for someone eager to learn and grow in a dynamic environment, with guidance and support provided by the Production Manager. Your responsibilities will include supervising production activities, coaching and developing team members, and ensuring adherence to safety and operational procedures. You will collaborate closely with the Production Manager to optimize productivity, resolve issues, and contribute to the overall success of our thrift store operations.

Production Operations

• Supervise daily operations in the production room, ensuring efficient workflow and adherence to production schedules.
• Monitor and maintain quality standards for processed merchandise, ensuring items are prepared for sales floor according to company guidelines.
• Work closely with the production team to meet production goals and optimize productivity.

Team Development & Coaching

• Coach and develop production team members, providing guidance and support to foster a positive work environment.
• Assist in training new production team members on operational procedures and safety protocols.

Safety & Compliance

• Ensure compliance with safety regulations and operational procedures to maintain a safe working environment.
• Conduct regular safety inspections and address any safety concerns promptly.

Collaboration & Support

• Collaborate with the Production Manager to resolve operational issues and implement process improvements.
• Support the Production Manager in achieving departmental goals and contributing to the overall success of the thrift store operations.

Administrative Support

• Assist in building production schedules and managing workflow to optimize labor efficiency.
• Provide input for performance evaluations and contribute to the performance management process as directed by the Production Manager.

Learning & Development

• Learn and apply scheduling techniques, recruitment processes, and employee management skills under the guidance of the Production Manager.
• Participate in training and development programs to enhance skills and knowledge relevant to production operations.
• Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Other Requirements

Confidentiality: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Managing Workflow: Effective performers understand the flow of tasks and activities within their respective areas of the business. They direct the progression of work, identifying how tasks are interconnected and ensuring that tasks are completed in the right order to achieve efficient and impactful results. They know when and how to strategically shift employees to areas where the work or business needs dictate, ensuring successful outcomes.

Composure: Effective performers maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Resilience: Effective performers can recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.

Professionalism: Effective performers conduct themselves consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

The company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.