Relief Hotel Night Audit Overnight Supervisor

Hotel Night Audit Overnight Supervisor

Cascada Thermal Springs and Hotel, Portland, Oregon

Relief Overnight including weekends required

Reports to: Director of Front Office/Assistant Front Office Manager

Cascada Thermal Springs and Hotel is a serene haven dedicated to sustainability. Our LEED Platinum-certified complex merges luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests with a holistic wellness experience in Portland's vibrant Alberta Arts District.

Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking a dedicated and friendly Overnight Supervisor to ensure the seamless operation of our reception desk during overnight hours. Your role will be vital in upholding our high standards of service and sustainability.

As the Overnight Supervisor, you will manage guest check-ins and check-outs, handle inquiries, and conduct nightly audits while providing an upscale and welcoming environment for our guests. Your attention to detail and excellent customer service skills will be crucial in ensuring a positive experience for every guest.

Key Responsibilities:

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues in a friendly and professional manner.
• Maintain accurate guest records and manage reservations.
• Conduct nightly audits of accounts and ensure all transactions are accurately processed.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Ensure the security and integrity of the hotel during overnight shifts.

Requirements:

High school diploma or equivalent.

Previous experience in a reception desk role preferred, ideally in the hospitality industry.

Strong attention to detail and excellent organizational skills.

Ability to work effectively and independently in a fast-paced environment.

Ability to work the 3rd (Overnight) shift.

Ability to lift and move up to 25 pounds and stand for extended periods.

Competitive wages and opportunities for career advancement within our growing organization.

Robust PTO and benefit offerings.

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!