Retail Floor Lead

Job Description The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead is a key part of the store leadership team and supervises the retail floor, takes initiative, delegates work and serves as a "go to" person. Under the direction of the Store Manager, the floor lead assists in leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager. What you’ll get to do: Create an unforgettable customer experience Work with the sales team to ensure each customer receives the best experience possible. Takes ownership of the sales floor and sales team to ensure customer experience is the first priority. Prepare fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit. Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events. Be knowledgeable on what’s new and what’s selling well and share with both the customer and team. Be the business Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in. Motivate the sales team and achieve sales goals in a team-based commission environment. Seek new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer. Lead the team in the completion of projects while keeping the focus on customer experience. Communicate inventory needs to support the business goal. Leadership/Ownership Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully. Lead the team in daily maintenance of the store, including restocking product, maintaining visual merchandising and cleaning. Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily. Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times. Qualifications Who you are: Available morning and/or evening, work 8‑hour shifts, 5 days/week, available at least 1 weekend day. Must be a leader in punctuality and attendance, adhering to scheduled shifts. Ability to develop relationships with customers and colleagues. A customer service expert who creates experiences and develops relationships with customers, embraces the social aspect of sales and can positively and proactively handle customer concerns. Ability to prioritize multiple tasks in a fast‑paced environment. Ability to quickly learn new procedures and processes. Strong organizational skills and follow‑through skills. Excellent communication and interpersonal skills. High level of ownership, accountability and initiative. Eager to develop new skills and responsive to feedback. Additional Information Our investment in you: Health Insurance Savings and Retirement Plan Employee Assistance Program Generous Vuori Discount & Industry Perks Paid Time Off Wellness & Fitness benefits The hourly range for this role is $XX/hr - $XX/hr, plus team pooled commission. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Vuori