Sr. Customer Success Manager

Job Title

DUTIES & RESPONSIBILITIES:

Develop and maintain strong client relationship throughout the customer lifecycle

Basic knowledge of platform system and tools

Provide best practices to clients

Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams

Engage with customer to promote software adoption and onboarding strategies

Provides renewal sales quotations and responds to requests for proposals

Manage book of business

Occasionally directed in several aspects of the work

Gaining exposure to some of the complex tasks within the job function

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience:

Requires 2 to 4 years of related experience

Requires a bachelor's degree

Must have excellent analytical and problem-solving skills

Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

Computer/Technical:

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

Demonstrate ability to learn and understand basic office software applications

Salesforce experience is a plus

Other Skills:

Excellent verbal and written communication, organization and follow up skills

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

Ability to work effectively within a fast-paced, deadline-driven environment

Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally

Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS:

Normal office environment

Extending viewing of computer screens

Some overnight travel required

ESSENTIAL FUNCTIONS:

Spends time at a computer workstation and desk.

Moves throughout department or other locations to access or exchange information.

May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.

May involve lowering oneself to file, and reaching, twisting or turning.

Involves handling office materials, typing, writing and other tasks that require manual dexterity.

Continuous listening.

Ability to communicate information.

This job may require accommodating different bodily movements and physical abilities