Director OF Customer Experience

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition.Director of Consumer SalesAs the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!What we're seeking:This leader will be charged with driving Frontier’s successful growth into new and existing territories throughout the country. They will be responsible for developing and supporting Frontier’s sales talent to maximize growth in both new businesses and with existing customers.This leader helps the sales teams solve the business needs of prospects and customers by aligning those needs and objectives with Frontier solutions. Your role is critical to Frontier’s transformation strategy and will ensure customer growth, experience, and market penetration targets are achieved.This leader is a superb collaborator that knows how to build close-knit, high-performing teams that include both direct team members and key members of supporting functional teams.This leader is an exceptional coach and has a track record of developing talented individuals who have also demonstrated remarkable careers.We are a highly diverse, collaborative, and entrepreneurial team of innovators, on a mission to transform the way ISPs serve consumers today.What you'll do:• You will be developing your team to exceed projected sales goals assigned to the segment.• You will be building customer loyalty in partnership with your team along with building a strong referral network.• You will partner and coordinate with cross-functional teams to ensure customer touchpoints are achieved their intended purpose and meet targeted KPI’s.• You will create pride in the organization and develop high-quality performers that will be considered for future leadership roles within Frontier.• You will Evangelize and champion Frontier’s expansion mission, purpose, and needs internally and externally.What we need in you:• Proactive in adopting sales best practices and a leader in process adherence• Comfortable speaking with C-suite about financial metrics, calculations, and assumptions in the business case• Demonstrates market and industry knowledge and recognizes changing market trends• Excellent objection handling and contract negotiating skills• Ability to oversee talent development programs and efforts• Demonstrates the ability to link corporate strategic goals to customer-facing solutions• Strong collaboration skills and ability to work alongside multiple team members• Proven record of meeting/exceeding established goals• Excellent written, presentation, and verbal communication skills• Highly resourceful when need to overcome barriers and objections• 10+ years previous experience in telecommunications and managing sales teams• Applicants must have BA/BS degree from a four-year College or university, MBA PreferredWhat we offer:Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:• Salary Range: $115,000 - $140,000 + Commission Target• 20 PTO (Paid Time Off) days + 10 paid holidays per year• Day one medical, dental, vision and prescription drug plan• 401k match of 50% on 6% of eligible compensation• Tuition Assistance Program• Personal & Work Life Balance Resources & Wellness Support Assistance• Employee Resource Groups• 10 weeks of paid parental leave, & a phased return to work program for new parents• Up to $10k in adoption program assistance• 3 weeks of paid caregiver leaveWe are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr