Clinical Application Analyst Tier 2 & Tier 3 Support (Healthcare Applications)
MDA Edge
Application Analyst II
The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.
Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.
Key Responsibilities:
- Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
- Analyze, troubleshoot, and resolve complex software and system issues.
- Coordinate issue resolution, document root causes, and recommend process improvements.
- Maintain accurate documentation within call-tracking and knowledge databases.
- Follow ITIL-based incident and problem management processes.
- Monitor application performance and ensure adherence to service-level agreements (SLAs).
- Handle SEV1 and SEV2 application outages and ensure timely resolution.
- Participate in a rotating on-call schedule for 24/7 application support.
- Collaborate with cross-functional teams to improve application reliability and performance.
- Provide excellent customer service to both internal and external users.
Technical Experience Required:
- Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
- Strong understanding of Microsoft Office and collaboration tools.
- Familiarity with back-office application architecture and functionality.
- Working knowledge of healthcare IT systems and integration concepts.
Behavioral Skills:
- Strong problem-solving and analytical thinking.
- Excellent communication and documentation skills.
- Ability to work both independently and within a team.
- Self-motivated with strong attention to detail.
- Commitment to continuous improvement and high-quality service delivery.
Vacancy posted 1 day ago
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