Medical Support Assistant (Advanced)

Medical Support AssistantMajor Duties: Duties for the Medical Support Assistant (Advanced) include but are not limited to:Provides specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model, applying advanced administrative judgment to complex clinical flow processes.Utilizes a wide range of clinical flow tools and patient systems to support access to care across multiple clinics, specialties, and community care resources.Reviews clinic appointment availability to ensure schedules are closely monitored, adjusting clinic utilization as necessary to meet patient and clinic needs.Communicates effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities; assists with coordination during inpatient-to-outpatient transitions and prepares correspondence such as normal lab result notifications.Manages systems for follow-up care including consults, tests, appointment requests, and other required patient actions to maintain continuity of care.Processes incoming secure messages through MyHealtheVet, coordinates responses with the care team, and participates in team huddles and meetings to support planning, problem solving, and follow-up patient care.Identifies incomplete encounters, communicates findings to providers, reinforces plans of care, and enters required information into electronic health records.Monitors and verifies pre-appointment requirements, validates patient information within patient systems, resolves accuracy issues, and determines whether immediate appointments are required; informs team members regarding shared-care patients across VA facilities or community care.Work Schedule: Monday - Friday, 8:00am - 4:30pm. Other work schedules may be available depending on the needs of the agency.Telework: Not AvailableFunctional Statement #: Multiple