Spa Receptionist
Hotel Californian
Job Description
Job Description
Description:
Position Overview
At Hotel Californian, the Spa Concierge serves as the first and lasting impression of the spa experience — curating seamless, personalized wellness journeys for each guest. This role embodies refined hospitality, intuitive service, and a deep understanding of luxury guest expectations.
The Spa Concierge is responsible for managing reservations, coordinating treatments, anticipating guest needs, and creating a tranquil, elevated environment that reflects the essence of the Hotel Californian brand. This position requires exceptional emotional intelligence, attention to detail, and the ability to deliver highly personalized service in a fast-paced luxury setting.
Key Responsibilities
Guest Experience & Service Excellence
- Serve as the primary point of contact for all spa guests, delivering warm, polished, and anticipatory service
- Curate personalized spa experiences by recommending treatments, enhancements, and wellness offerings
- Ensure seamless guest flow from arrival through departure, maintaining a calm and welcoming atmosphere
- Anticipate guest needs and preferences, creating memorable and bespoke experiences
- Handle guest concerns with professionalism, discretion, and urgency, ensuring full resolution
Reservations & Operations
- Manage spa reservations, scheduling, and confirmations with precision and efficiency
- Coordinate therapist schedules, treatment rooms, and service timing to optimize guest experience and revenue
- Maintain accurate guest profiles, preferences, and service history within the booking system
- Process payments, retail transactions, and billing in accordance with company standards
- Ensure adherence to all spa policies, service standards, and safety protocols
Retail & Revenue Enhancement
- Promote spa retail products and wellness services through thoughtful, non-intrusive recommendations
- Support achievement of spa revenue goals through upselling treatments and packages
- Maintain visual merchandising standards and cleanliness of retail displays
Spa Environment & Presentation
- Maintain a serene, immaculate front-of-house spa environment at all times
- Ensure treatment areas, relaxation spaces, and guest amenities are fully prepared and stocked
- Uphold luxury presentation standards in personal appearance and workspace
Collaboration & Culture
- Partner closely with Spa Therapists, Front Office, Housekeeping, and Food & Beverage teams to deliver a cohesive guest experience
- Contribute to a culture of excellence, teamwork, and accountability aligned with Hotel Californian.
- Participate in ongoing training and development to enhance product knowledge and service delivery
Qualifications
- 2+ years of experience in luxury spa, hotel, or wellness environment preferred
- Strong knowledge of spa services, treatments, and wellness offerings
- Experience with spa or hotel booking systems (e.g., Booker, Mindbody, or similar)
- Exceptional communication and interpersonal skills
- Highly organized with strong attention to detail and multitasking ability
- Ability to remain calm and polished in a fast-paced environment
- Flexible schedule, including weekends, evenings, and holidays
Core Competencies
- Luxury Service Mindset
- Emotional Intelligence & Guest Engagement
- Attention to Detail
- Discretion & Professionalism
- Sales Acumen
- Team Collaboration
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 lbs (retail inventory, supplies)
- Frequent walking and movement throughout spa areas
Why Join Hotel Californian
Hotel Californian is a premier luxury destination where hospitality meets artistry. As a Spa Concierge, you will play a vital role in delivering elevated wellness experiences that reflect the beauty, culture, and spirit of Santa Barbara.
Requirements:Vacancy posted 18 days ago
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