Language Access Specialist - Spanish (Operations, Scheduling & Client Services)

Location King, Pierce, and Snohomish Counties, WA. Compensation Overview Earn $5,000–$6,400+ per month (W‑2 employee + bonuses + consistent full‑time work). Position Overview Universal Language Service, Inc. is seeking a bilingual Language Access Specialist – Spanish to join our team in a W‑2 employee role that combines scheduling, client support, and outreach operations. The role supports coordination of services, communication with clients, and contributes to consistent, high‑quality service delivery across healthcare and public sector environments. Work Schedule Typical schedule: Monday–Friday, 8:00 AM – 5:00 PM. Work Location Requirements Work is performed at the Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish Counties. Work schedule is based on operational needs. Additional scheduling options include 24/7 coverage, evenings, weekends, and part‑time opportunities. Work from home / remote work is not permitted for this position. Employment & Compensation Employment Type: W‑2 Employee. Schedule: Full‑Time and Part‑Time Available. Base Pay: $23.00 – $25.00 per hour + bonuses. Performance Bonuses (Monthly Earnings Upside) Reliability & Attendance: $250 – $500/month. Fill Rate & Scheduling Contribution: $250 – $550/month. Utilization & Productivity: $300 – $700/month. Client Engagement & Support Activities: $150 – $350/month. High‑Demand Coverage: $30 – $80 per priority assignment. Total Bonus Potential: $1,000 – $2,100+ per month. Key Responsibilities Operations & Scheduling Support scheduling and coordination of services to ensure full coverage. Confirm availability and help reduce unfilled assignments. Assist with onboarding coordination and readiness. Contribute to achieving operational performance targets. Client Support & Outreach Conduct outbound calls and emails (appointment reminders, confirmations, follow‑ups). Provide administrative and coordination support. Maintain professional communication and resolve service issues as needed. Language Access Support Provide Spanish language support across in‑person, phone (OPI), and video (VRI) settings as part of service delivery. Performance Contribution Maintain high reliability and participation in assignments. Support performance goals and reduce service gaps. Contribute to overall operational efficiency. Qualifications Fluent in English and Spanish. Experience in interpreting, healthcare support, or customer‑facing roles preferred. Active DSHS Medical Interpreter Recognition and/or national certification is required. Strong communication and organizational skills. Comfortable with scheduling systems and communication platforms. Basic knowledge of Microsoft programs (e.g., Word, Excel, Outlook). Typing speed of at least 35 words per minute. Professional and dependable. Benefits Medical, Dental, and Vision Insurance. Paid Time Off (PTO) and Paid Sick Leave. Vacations and Holiday Pay. 401(k) with potential employer contribution. Paid training and onboarding. Ongoing professional development. Career growth opportunities into operations and leadership. About Universal Language Service, Inc. Universal Language Service, Inc. is a Bellevue‑based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations. We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high‑quality language access solutions. How To Apply Apply directly through Indeed or submit your application through our website. #J-18808-Ljbffr