Medical Records Technician

At Logan Health, we're more than just a healthcare provider - we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you'll be proud to call home.
Our Mission : Quality, compassionate care for all.


Our Vision : Reimagine health care through connection, service and innovation.


Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Join the Medical Records Team!

Location: Logan Health Whitefish - Whitefish, Montana

Schedule: Day Shift - 8 Hours | Full-Time - 40 Hours

As a Medical Records Technician , you'll play a critical role in supporting daily office operations, maintaining patient records, and ensuring compliance with HIPAA and legal standards. Key responsibilities include:

• Preparing and managing patient charts
• Scanning, indexing, and categorizing documents
• Responding to requests professionally and promptly
• Conducting quality audits on scanned records
• Assisting with data management, reporting, and resolving issues

Qualifications:

One (1) of the following is required:

• Minimum one (1) year of work experience in an administrative office
• Minimum one (1) year of work experience in a healthcare setting
• Post-high school or vocational training

Additional Requirements:

• Strong customer service skills with professional phone etiquette
• Ability to multi-task in a fast-paced environment
• Experience with Electronic Medical Records (EMR) preferred
• Knowledge of medical terminology preferred
• Proficiency in Microsoft Office Suite and the ability to learn new software
• Excellent organizational, critical thinking, and communication skills
• Commitment to confidentiality and teamwork

Key Responsibilities:

• Assist with daily office operations and provide backup as needed.
• Prepare, scan, and organize patient records per department procedures.
• Process medical record requests in compliance with HIPAA and legal requirements.
• Perform quality audits and resolve discrepancies in patient records.
• Maintain supplies and equipment, coordinating repairs as necessary.
• Run reports, merge accounts, and analyze patient records for deficiencies.
• Respond promptly to requests and collaborate with team members to meet departmental needs.

Who We Are Looking For:

A self-starter who thrives in a team environment and is detail-oriented with strong organizational skills. You should be comfortable managing sensitive and confidential situations with professionalism and tact, while maintaining the highest standards of accuracy and efficiency.

Logan Health takes great pride in offering its employees a comprehensive benefits package that includes:

• Health, Dental, and Vision insurance

• 401(k) with generous matching

• Life and disability insurance options

• Critical Illness and Voluntary Accident options

• Paid time off, Holiday pay, and Illness bank

• Tuition Reimbursement Program

• Employee referral bonuses

• Employee Assistance Program (EAP)

• Wellness coaching, incentives, and more

• Discounted Logan Health Fitness Center membership

• Free parking

Job Description

Qualifications:

• Minimum one (1) of the following required:
  
  • Minimum of one (1) year work experience in administrative office.
  • Minimum of one (1) year work experience in healthcare setting.
  • Post high school or vocational training.
• Possess strong customer service skills, professional phone etiquette and ability to multi-task in a fast-paced environment required.
• Experience with Electronic Medical Record (EMR) preferred. Medical Terminology preferred.
• Additional requirement for Logan Health Whitefish (LHW) assignment:
  
  • Current Montana Notary must be successfully obtained within six (6) months of hire.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Assists with daily routine office operations. Serves as backup as applicable to assigned area(s). Promotes positive customer relations through prompt and courteous service within a fast-paced, high volume, customer focused area.
• Prepares patient charts per department procedure and as applicable to assigned area(s). Obtains records for patients, and assists in obtaining records for new patients as applicable to assigned area(s).
• Processes medical records requests assuring that released information meets legal/HIPAA requirements as applicable to assigned area(s).
• Prioritizes and prepares files for scanning and/or storage as applicable to assigned area(s).
• Scans documents to database and indexes per department procedure as applicable to assigned areas.
• Categorizes and organizes documents according to department protocol as applicable to assigned area(s). Researches and resolves issues per department procedure as applicable to assigned area(s).
• Performs quality audits on scanned images per department procedure and as applicable to assigned area(s).
• Professionally and promptly responds to requests per department protocol and as applicable to assigned area(s).
• Maintains and orders supply stock per department procedure as applicable to assigned area(s).
• Maintains equipment and coordinates repairs and service per department procedure as applicable to assigned area(s).
• Assists with copying, scanning and retrieval of information as requested. Assists with miscellaneous data research requests.
• Runs reports, merges and corrects information in the electronic medical record. Merges duplicate accounts in all applications as applicable to assigned area(s).
• Analyzes all patient type records for deficiencies in accordance with Federal and State laws as well as Medical Staff By-laws
• As applicable to Transcription duties:
  
  • Ensures dictations and/or reports are accounted for and assists with efficient delivery and distribution of reports.
  • Assists in gathering preoperative history and physicals for surgery.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:
Day Shift - 8 Hours (United States of America)

Location: Logan Health Whitefish - Whitefish, Montana

Schedule: Day Shift - 8 Hours | Full-Time - 40 Hours

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.