Patient Scheduling Coordinator

Job Description

Job Description

Description:

  START YOUR CAREER IN HEALTHCARE WITH NADSM!

About North American Dental Sleep Management

At North American Dental Sleep Management (NADSM), we believe great patient care starts with a great team! We partner with dental and sleep medicine practices across the country to provide the administrative and operational support that helps healthcare providers focus on what matters most: their patients.

Our team plays an important role in helping patients access the care they need. From coordinating appointments to creating welcoming patient experiences, we make a difference behind the scenes every day.

As our organization continues to grow, we're excited to welcome people who are passionate about helping others, eager to learn, and ready to build a rewarding career in healthcare. Whether you're bringing customer service experience, strong organizational skills, or a desire to explore the healthcare field, NADSM offers an opportunity to grow your skills while making a meaningful impact.

About the Role
Are you a people person who enjoys staying organized, solving problems, and helping others? Looking to take the next step in your career and explore the world of healthcare?

We're looking for a friendly, motivated, and organized Patient Scheduling Coordinator to join our growing Austin-area team!

In this role, you'll be one of the first friendly voices patients connect with as they begin or continue their care journey. You'll help schedule appointments, answer questions, communicate with patients, and support our providers and clinical teams in keeping daily operations running smoothly.

No previous healthcare experience? That's okay! While healthcare or scheduling experience is a plus, we're especially interested in candidates with strong communication skills, a positive attitude, a willingness to learn, and a genuine desire to help people.

This is an excellent opportunity to develop valuable skills, gain exposure to the healthcare industry, and build a foundation for future career growth.

What You'll Do

Help Patients Get the Care They Need

• Schedule appointments for new and returning patients, consultations, follow-up visits, and sleep studies.
• Contact patients to confirm, reschedule, or cancel appointments.
• Answer questions about appointments and help patients understand their next steps.
• Create a welcoming, supportive experience through friendly and professional communication.
• Help patients feel comfortable, informed, and cared for throughout their healthcare journey.
  
  

Keep Things Organized and Running Smoothly

• Maintain provider schedules and help coordinate appointments efficiently.
• Monitor daily schedules and make adjustments when needed.
• Assist with patient check-in and check-out when needed.
• Answer incoming calls and direct questions to the appropriate team members.
• Keep patient information and appointment details accurate in our electronic health record (EHR) system.
  
  

Learn, Collaborate, and Grow

• Work closely with providers, clinical staff, and administrative teammates.
• Learn the scheduling systems, office processes, and administrative skills that support a healthcare practice.
• Help with additional office tasks and projects as needed.
• Build your confidence and knowledge while contributing to a positive team environment.

What We're Looking For  

We're looking for someone who enjoys helping people, takes pride in staying organized, and is excited to learn something new.

You'll be a great fit if you:

• Have a high school diploma or equivalent.
• Enjoy working with people and providing excellent customer service.
• Communicate clearly, professionally, and with a friendly attitude.
• Can stay organized while managing multiple tasks and priorities.
• Pay attention to details and take pride in doing things accurately.
• Are comfortable using computers and learning new software.
• Bring a positive attitude, a team-first mindset, and a willingness to learn.
• Can work independently while knowing when to ask questions or seek support.  

Experience that can help you succeed :

• Customer service, retail, hospitality, reception, call center, or administrative experience.
• Appointment scheduling or front desk experience.
• Familiarity with Microsoft Office, scheduling software, or electronic health records.  

Previous healthcare experience is preferred but not required. We value transferable skills and are excited to help the right candidate learn and grow!  

Schedule & Work Environment

• Schedule: Full-time, Monday through Friday.  
• Location: Austin-area offices in Cedar Park, Central Austin, or South Austin.  
• Travel: Occasional travel between practice locations may be needed.  
• Work environment: An office-based role with computer work, phone communication, and daily interaction with patients and team members. 

Why Start Your Healthcare Career at NADSM?Joining NADSM means becoming part of a growing organization where your work matters. You'll help patients take important steps toward better health while gaining experience in a dynamic healthcare environment.  

What you can look forward to:

• Competitive compensation.  
• Medical, dental, and vision insurance for eligible full-time employees.  
• Paid time off (PTO) and paid holidays.  
• 401(k) retirement savings plan.  
• Training and opportunities to develop new skills.  
• Career growth opportunities within an expanding healthcare organization.  
• A collaborative, supportive team that values learning and continuous improvement.  
• The opportunity to make a positive difference in patients' experiences every day.  Apply today to join North American Dental Sleep Management and start building your future in healthcare! 

If you're passionate about providing exceptional customer service and enjoy helping patients navigate their healthcare journey, we'd love to hear from you. Apply today and become part of the NADSM team!