Collections Specialist

Job Summary Responsible for the reconciliation and collection activity for high‑profile retail accounts. Assess customer needs and reconcile invoice/deduction issues that may include pricing and operational service issues, while protecting the integrity of Medline’s accounts receivable. Identify and manage credit risk by recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel. Job Description Review and analyze various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports. Research, validate, and resolve customer deductions by reviewing customer AP portals and remittance information. Accurately code deductions within SAP using detailed text and appropriate reason codes, and generate and analyze ad‑hoc reports to identify trends, support root‑cause analysis, and drive continuous process improvements. Evaluate blocked orders and determine appropriate action: release, recommend credit hold, or negotiate repayment plans that optimize risk mitigation. Identify and manage credit risk by raising the request with the Sr. Credit Analyst and providing appropriate background information. This includes managing account exposure to assigned credit limits and escalating where appropriate. Conduct daily account reconciliation, including working with sales on pricing, system processes, freight issues, offset processing, and write‑off requests. Facilitate conference calls with sales, customers, and other stakeholders to analyze data and reports, identify problems, and resolve service issues. Collaborate with sales to prepare and provide management with updates for monthly account reviews with the leadership team and to seek assistance as needed. Assist with process gap analysis within the Accounts Receivable department. Conduct daily collection calls to customers and sales representatives, and manage and monitor repayment plans for delinquent accounts. Train and mentor team members on policies, procedures, and best practices as needed. Minimum Job Requirements High school diploma. At least 2 years of experience in business‑to‑business collections. Experience with large volume and critical account dispute resolution. Intermediate level skill in Microsoft Excel (e.g., SUM, borders, column width, charts, text wrap, sorting, headers, footers, print scaling). Intermediate level skill in Microsoft Word (e.g., inserting headers, page breaks, page numbers, tables). Position requires occasional travel for business purposes (within and out of state). Preferred Job Qualifications Professional NACM certification (CBA) or training. Experience interpreting D&B reports. Experience working with financial statements. Strong proficiency in Microsoft Excel, including VLOOKUP, PivotTables, IF statements, filters, sorting, conditional formatting, and data analysis for customer deductions. Intermediate skill level in SAP. Salary and Benefits The anticipated salary range for this position: $31.00 - $45.00 hourly. Medline Industries, LP, and its subsidiaries offer a competitive total rewards package, continuing education and training, and tremendous potential for growth in a worldwide organization. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp. Benefits are available for employees working 30 or more hours per week on average; for less than 30 hours, benefits include 401(k) contributions and paid time off. Equal Opportunity Employment Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr