Regional Solutions Manager

The Regional Solutions Manager leads a field team of Endoscopy Support Specialists (ESS), delivering expert repair prevention strategies and cleaning/disinfection/sterilization education to Olympus customers. The role is responsible for ensuring team adherence to established policies and procedures while driving customer satisfaction, reducing contract costs, and closely collaborating with customers and sales team members across Olympus business units. The Regional Solutions Manager creates, and in conjunction with Sales team members, delivers service business reviews to key accounts. The Regional Solutions Manager promotes a positive working environment that emphasizes quality, patient safety and achieving established business objectives. The role is a field‑based position expected to establish, develop and maintain field contact with key customers, clinicians, and other decision makers at accounts within the territory. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities as‑well‑as be able to travel to accounts as required. Job Duties Team Leadership & Development : Lead and develop ESS team members to consistently exceed performance objectives through comprehensive training and skill development. Drive continuous improvement through regular performance monitoring, including service case audits, customer feedback, and field assessments. Ensure strict adherence to company policies, ISO 13485 requirements, and FDA QSR standards through systematic review of field service documentation and quality metrics. Proactively manage team performance against contract requirements and implement corrective actions as needed. Operations Management : Direct ESS team's daily field operations to ensure efficient scheduling, compliant service delivery, and accurate documentation. Drive contract renewals and customer satisfaction through effective implementation of service campaigns and new product initiatives. Maintain rigorous adherence to Olympus' Quality Management Systems, ensuring all team activities and documentation meet established standards and requirements. Business Development & Service Excellence : Partner with sales, service management, and corporate teams to drive business growth and resolve service challenges. Track and analyze ESS team performance metrics, customer usage patterns, and business objectives to optimize service delivery. Champion process improvements and cost‑efficiency initiatives that enhance team capabilities and service quality. Customer Relations & Value Creation : Lead team in delivering exceptional customer support through targeted education programs and well delivered service business reviews. Collaborate with sales teams to secure and retain service contracts by leveraging performance data and demonstrating clear value propositions. Build and maintain strategic relationships with key stakeholders through professional presentations and consistent engagement that showcases Olympus service excellence. Utilize critical thinking and job knowledge to investigate and resolve customer or sales escalations in a manner that objectively resolves the situation. Strategic Planning : Support upline management and corporate partners in establishing goals, objectives, projects, and strategies that contribute to positive business results. Job Qualifications Required: Minimum of 5 years’ experience in service operations, training, customer account management roles and or Supervisory experience. Experience in healthcare, medical device, or comparable service industries. Valid driver’s license and ability to travel up to 25%. Must possess a strong work ethic with a positive outlook that fosters collaboration and open communication while also being a leader that is comfortable working independently. Strong interpersonal skills, effective customer service capabilities, with professional and proficient verbal and written communication skills. Preferred: Bachelor’s Degree in Business, Engineering, Life Sciences, Medicine or related field. Minimum of 3 years of experience in a management capacity with a high degree of service business acumen. Experience in managing service teams, remote teams, equipment repair processes, and/or medical sales support. Experience in medical devices, and medical service provider environments. Demonstrated knowledge and experience in Quality System Regulations and process control management. High degree of self‑organization, motivation, and proven leadership capabilities. Proficient with Microsoft Outlook, Word, TEAMS, Powerpoint and Excel. We offer a holistic employee experience supporting personal and professional well‑being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: Competitive salaries, annual bonus and 401(k) with company match 24/7 Employee Assistance Program Free live and on‑demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance 12 Paid Holidays On‑Site Child Daycare, Café, Fitness Center Connected Culture you can embrace: Work‑life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning & Development Programs The anticipated base pay range for this full‑time position is $117,042.00 – $163,859.00 per year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus View phone number on click.appcast.io). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr Olympus Corporation of the Americas