Patient Coordinator

Business Assistant I

Reports to: Operations Leader

FLSA Status: Non-Exempt (Hourly)

Department: Operations

Employment Status: At-Will

Incentive Eligibility: Eligible

Job Summary

The Patient Coordinator has the skills, responsibilities, tasks and expectations to run the front office operations of East Hamilton Dental under the guidance and support of the Operations Leader. The PC contributes to the financial success of the practice by ensuring that patients are the number one priority when they arrive at the practice. The PC should exhibit excellent customer service, compassion, and professionalism.

Working under the direction of the Operations Leader, the tasks and responsibilities of a Patient Coordinator include but are not limited to:

• Help gain a financial commitment from the patient.
• Runs all functions at the front desk including but not limited to scheduling, answering phones, checking in patients, checking out patients, running reports, filing insurance claims, and all patient related customer service.
• Works with insurance companies to maximize patient benefits and ensure the practice is properly paid for patient services rendered.
• Utilize tools skills and talents to assist patients in making the best possible decision for their needs and helping them get healthier and happier.
• Has a "yes mentality" when helping patients.
• Makes a positive first impression with patients by phone or in person.
• Ensure that ALL patients have an extraordinary experience.
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables.
• Complete Continuing Education as required for self and staff. Follow required HIPAA and OSHA safety procedures, as necessary.
• Exhibit outstanding customer service with patient as priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions.
• Continually build and nurture a positive working relationship with the Operations Leader, doctor(s), hygiene and dental assistants
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Other duties and responsibilities assigned

Required

• High School diploma or equivalent
• 2 or more years of business / office experience

Desirable

• Associate's Degree / bachelor's degree

Certifications

• None

Knowledge/Skills/Abilities

• Competitive, energetic results driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Customer Service Focused
• Tech savvy, computer proficient
• Attention to detail
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can complete tasks in a timely manner