Clubhouse Services Attendant

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility. The resort blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to shooting sports, guided adventures, award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

ABOUT CHETOLA SPORTING RESERVE

Located a short drive from Chetola Resort, the Chetola Sporting Reserve is a premier outdoor destination dedicated to the traditions of sporting life and elevated instruction. Set across scenic mountain terrain, the Reserve offers clay shooting, archery, and guided outdoor experiences designed for both beginners and seasoned enthusiasts. With expert instructors, thoughtfully designed courses, and a welcoming clubhouse, the Sporting Reserve blends safety, craftsmanship, and luxury hospitality. As Chetola continues its next chapter, the Sporting Reserve expands immersive outdoor programming rooted in memorable guest experiences, environmental stewardship, and a deep connection to the natural landscape of the High Country.

THE ROLE

Chetola Resort is seeking a knowledgeable, confident, and service-driven Clubhouse Services Attendant to serve as a lead operational presence at the Chetola Sporting Reserve. This role serves as a key operational presence at the clubhouse, helping guide daily activity flow, supporting instructors, and ensuring guests feel welcomed, safe, and well cared for throughout their visit.

While this position is hands-on and operational in nature, we are looking for someone who takes ownership, demonstrates leadership through action, and helps set the tone for professionalism, safety, and hospitality across the Reserve. The ideal candidate brings strong outdoor recreation knowledge, operational awareness, and a guest-first mindset, and enjoys helping both guests and team members succeed. This individual will help ensure that clubhouse operations, guest arrivals, activity preparation, and equipment readiness are executed at the highest level.

They will also play an important role in helping the Sporting Reserve operate smoothly day-to-day by maintaining organization, supporting team coordination, and anticipating operational needs before they arise.

This position is scheduled to work approximately 30 hours per week on average, with hours varying based on seasonality, weather, programming, and business demand. Weekend and peak-season availability is required.

WHAT YOU’LL DO

Guest Experience & Activity Support

• Welcome guests with a confident, warm presence and set the tone for the Sporting Reserve experience.
• Assist with guest check-in, waivers, and activity orientation.
• Help guests feel comfortable and prepared for their experience.
• Serve as a knowledgeable resource for guests regarding activities, schedules, and programming.
• Support instructors by ensuring experiences begin on time and transitions run smoothly.
• Help maintain strong safety awareness across all activity environments.
• Proactively anticipate guest needs and resolve issues before they impact the experience.
• Support a calm, organized, and professional guest environment throughout the day.
• Identify opportunities to enhance guest experiences through thoughtful service and preparation.

Clubhouse & Pro Shop Operations

• Oversee the daily readiness of the clubhouse environment.
• Lead retail sales, rentals, and pro shop operations.
• Maintain merchandising standards and inventory organization.
• Process transactions using POS systems accurately and professionally.
• Assist guests with bookings, reservations, and scheduling.
• Coordinate guest requests with Sales, Concierge, and Guest Services.
• Support guest itinerary preparation and group experience coordination.
• Identify appropriate upsell opportunities that enhance the guest experience.

Clubhouse Hospitality & Bar Support

• Provide professional, welcoming service to guests in the clubhouse.
• Provide light bar service including beverages and snacks and post-experience hospitality offerings.
• Maintain cleanliness, organization, and presentation of clubhouse spaces.
• Support opening and closing procedures for clubhouse operations.
• Ensure the clubhouse environment reflects Chetola’s luxury hospitality standards.
• Monitor guest needs and communicate service flow with leadership.
• Ensure responsible alcohol service and adherence to safety standards.

Operations & Experience Preparation

• Ensure ranges, equipment areas, and guest spaces are fully prepared each day.
• Prepare and reset ranges, activity spaces, and equipment stations to Forbes-level presentation standards.
• Maintain exceptional organization and cleanliness across staging areas, clubhouse, and outdoor spaces.
• Monitor the environment continuously for safety, readiness, and visual presentation
• Transport equipment and supplies efficiently using carts, UTVs, or vehicles.
• Coordinate operational flow during busy periods, group events, and peak experiences.

Equipment Stewardship

• Clean, inspect, and maintain sporting equipment.
• Identify and communicate maintenance or safety concerns promptly.
• Maintain inventory organization, rentals, and daily readiness processes.
• Assist seasonal setup, special programming, and peak-period preparation.

Team Collaboration

• Serve as a dependable operational partner to Sporting Reserve leadership.
• Partner closely with instructors, leadership, guest services, and reservations teams to ensure seamless execution.
• Guide daily operational flow, schedule adjustments, and experience pacing.
• Provide a calm, professional presence for both guests and team members.
• Lead by example through professionalism, preparation, and accountability.
• Represent Chetola’s culture of service, safety, and hospitality.

Requirements:

ATTENTION TO DETAIL IN ACTION

At Chetola Sporting Reserve , luxury is experienced through preparation, consistency, and quiet anticipation. As a Clubhouse Attendant , your attention to detail ensures each experience feels effortless.

• Experience readiness: Equipment staged with precision, safety gear prepared, and activity areas fully guest-ready before arrival.
• Arrival moments: Check-in areas organized, pathways clear, and the environment calm and welcoming.
• Equipment presentation: Gear clean, functional, and arranged to reflect premium standards.
• Safety awareness: Continuous scanning of environments to maintain safe, prepared activity spaces.
• Experience flow: Transitions supported smoothly so instructors can focus on guests.
• Environmental care: Grounds respected, equipment stored properly, and spaces maintained with pride.
• Professional presence: Uniform crisp, movement intentional, and guest interactions warm and confident.

At Chetola, luxury lives in the preparation guests rarely see — but always feel.

ABOUT YOU

• Enjoys helping guests feel comfortable and confident participating in outdoor sporting experiences
• Loves working outdoors in a hands-on, active role
• Naturally anticipates needs and takes initiative
• Comfortable using computers, booking systems, and POS platforms
• Strong communication skills, including professional phone etiquette
• Service-oriented with a warm, polished presence
• Strong attention to detail and pride in preparation
• Reliable team player who adapts quickly in a dynamic environment

REQUIREMENTS

• Previous experience in outdoor recreation, sporting operations, hospitality, or guest services strongly preferred
• Experience with shooting sports, archery, or outdoor recreation environments a plus
• Retail, clubhouse, pro shop, or activity center experience preferred
• Basic computer skills required (email, scheduling, POS or booking systems)
• Experience with POS systems or reservation software preferred
• Comfortable answering phones and communicating with guests professionally
• Weekend and peak-season availability is required
• Comfortable working outdoors in varying weather conditions
• Ability to lift up to 50 lbs and perform physical tasks including equipment transport and setup
• Comfortable standing, walking, bending, and moving throughout the day
• Valid driver’s license preferred (for carts, UTVs, or vehicle use)
• Dependable, punctual, and professional in appearance and demeanor

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Opportunity to work in a unique outdoor hospitality environment within a luxury resort setting
• Join a growing Sporting Reserve program shaping the next chapter of guest experiences at Chetola
• Competitive hourly pay and on-property perks

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.