Lift Truck Service Operations Leader

Job Description

Job Description

Join LiftOne and Lead the Work That Keeps Supply Chains Moving

At LiftOne, a fourth-generation, family-owned and privately held organization, trust and integrity are more than words—they’re how we operate. We invest in people, facilities, and innovative technology to support the nation’s supply chain and help essential goods reach homes and businesses. Our scale, anchored by strong values, fuels a culture built to last. We offer competitive pay, strong benefits, ongoing training, and real opportunities to advance.

A day in the life

Your morning starts on the shop floor with a quick huddle. You review safety, quality, delivery, and cost metrics, then lead a Gemba walk to spot improvement opportunities. After aligning the team with leader standard work, you tackle root-cause problem solving on yesterday’s field issue, dispatch technicians, and balance shop and field capacity. Midday, you review and approve timesheets and work orders, making sure labor and parts are captured accurately in our service platform. In the afternoon, you check in with a customer on preventative maintenance quality, coach a tech on best practices, and escalate a roadblock to central support. You wrap the day by recapping wins, recognizing great work, and planning training and development for tomorrow.

What you’ll own

• Champion operational excellence through daily performance huddles, Gemba walks, root-cause problem solving, and adherence to leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Moderate technician team meetings; escalate roadblocks to the service manager or central support as needed.
• Visit customers, support techs in the field, and follow up on service quality.
• Set the safety culture and enforce company safety policies, procedures, and best practices.
• Approve timesheets and work orders; use our service platform to maintain precise records of labor performed and parts used.
• Dispatch and manage all work orders, including cross-leveling work across available resources.
• Hold teams accountable to quality standards; ensure service vans present well and inventory is maintained.
• Oversee the preventative maintenance program to meet company completion standards.
• Amplify the voice of the technician and remove barriers at key customer touchpoints.
• Lead performance appraisals, coaching, training, and development (promotions, increases, discipline, and terminations as appropriate).
• Assist with staffing decisions and support technician career progression.
• Other duties as assigned.

Supervisory scope

This role directly supervises technicians in both shop and field environments.

Qualifications

• Bachelor’s degree preferred; 2–4 years of related experience/training, or an equivalent blend of education and experience.
• Proven people leadership with a record of delivering results.
• Excellent verbal and written communication; strong listening and presentation abilities.
• Skilled at solving practical problems and navigating diverse, real-world variables.
• Background in material handling or other service-centric industries preferred.
• Experience with lean operating systems and continuous improvement is a plus.

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Technology

Proficient with Microsoft Word, Excel, Outlook, and PowerPoint. Eager to learn auxiliary systems such as Salesforce, SAP, and ServiceMax.

Workplace and physical requirements

The physical demands and work environment of this role reflect the realities of hands-on service leadership. You will regularly stand, walk, use hands, reach, and communicate; you will frequently sit. Expect to lift, carry, push, pull, and move up to 25 pounds. Vision requirements include close, distance, peripheral, depth perception, and the ability to adjust focus.

Depending on site location, you may encounter moving mechanical parts/equipment, high or precarious places, fumes or airborne particles, outside weather, and vibration. You may also occasionally experience wet/humid conditions, toxic/caustic chemicals, extreme temperatures, and electrical shock risks. Some environments can be loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why LiftOne

We invest in your growth with continuous training and development designed to expand your skills and performance. Success in this challenging, rewarding role can open doors to broader leadership opportunities across our organization.

Equal Opportunity

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.