Supervisor

Job order - J0326-1616 - Permanent Full Time Title Supervisor Category Management (GTO) City Kansas City, Missouri, United States Job Description Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re‑writes, re‑issues, re‑mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Kansas City, MO. Responsibilities Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print/card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements. Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting. Perform workload management in all Passport task areas to include Mail Open, LB/Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service. Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations. Monitor workload and make recommendations to the Government on how to divide work among support staff. Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls. Assist with prioritizing will calls, expedites, and routine work. Assist in training contract personnel in their duties and tasks, helping to constantly improve the training. Qualifications Good oral and written communication skills. Ability to prioritize workload for small teams and possess good organizational skills. Ability to effectively and politely interface with the public and provide excellent customer service. Ability to analyze, interpret, and apply regulatory material and internal controls. Bachelor's Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience in managing teams. Six (6) years of general office experience. Two (2) years of supervisory experience. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook. Demonstrated customer service experience. Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team. Desired Qualifications U.S. Citizenship is required due to the nature of this government contract. Compensation and Benefits CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit‑based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,000.00 - $118,700.00. Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well‑being programs Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. #J-18808-Ljbffr